Senior Analyst, AR Multi-Channel

Jobtailor; Charlotte (NC); On-site; USD 85,000 - 100,000; Full time

Job summary

Jobtailor in the United States is seeking an experienced Accounts Receivable professional to own the end-to-end order-to-cash cycle for a portfolio of large, complex customers. You will drive collections using HighRadius, manage deductions, and negotiate settlements with customer AP and finance leadership.

The role requires strong Excel and PowerPoint skills, SAP/HighRadius experience, and a track record in a hybrid Global Shared Service model.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or related field.
• 3–5+ years in accounts receivable, collections, or credit.
• Direct ownership of complex customer accounts.
• Demonstrated experience resolving customer deductions and disputes end to end.
• Expert Excel skills, including VLOOKUP/HLOOKUP and pivot tables.
• Strong PowerPoint skills.
• Experience operating in a hybrid local / Global Shared Service model.
• SAP and HighRadius (or comparable collections platform) experience.
• Experience with large retail or national account customers and deduction practices.
• Strong negotiation and influencing skills.
• Ability to work independently, manage competing priorities, and meet deadlines.
• Unquestionable ethics and integrity.

Responsibilities

• Own the full order-to-cash cycle for an assigned portfolio of large, complex customers.
• Drive collection strategy using the HighRadius collections platform.
• Handle escalated, aged, and high-risk balances.
• Review and clear orders on credit hold by daily cutoff.
• Negotiate payment arrangements and settlements with customer AP and finance leadership.
• Own deduction resolution end to end, including research, validation, root-cause identification, and clearing or recovery.
• Partner with Sales, Pricing, Returns, and Commercial Finance to resolve disputes and eliminate recurring causes.
• Track deduction trends and drive corrective action.
• Serve as primary business owner and daily point of contact for the Global Shared Service Center.
• Set priorities, define expectations, and review GSSC output quality and completeness.
• Resolve unapplied cash, short pays, and remittance discrepancies.
• Ensure local and offshore team handoffs are documented, controlled, and audit-ready.
• Generate AR forecasts and analyze collection trends.
• Own portfolio performance, aging, and risk analysis for AR, Finance, and Sales leadership.
• Provide cash forecast inputs, deduction resolution status, and bad debt recommendations.
• Lead AR process improvement initiatives and maintain internal control compliance.
• Manage internal and external audit requests.
• Mentor AR Analysts and serve as a subject-matter resource.

Skills

Accounts Receivable

Collections

Credit Management

Deduction Practices

Excel (VLOOKUP/HLOOKUP, Pivot Tables)

SAP

Data Analysis

Cash Forecasting

Process Improvement

Audit Compliance

PowerPoint

HighRadius

Education

Bachelor's degree in Accounting, Finance, Business, or related field

Tools

HighRadius

SAP

PowerPoint

Job description

• Own the full order-to-cash cycle for an assigned portfolio of large, complex customers
• Drive collection strategy using the HighRadius collections platform
• Handle escalated, aged, and high-risk balances
• Review and clear orders on credit hold by daily cutoff
• Negotiate payment arrangements and settlements with customer AP and finance leadership
• Own deduction resolution end to end, including research, validation, root-cause identification, and clearing or recovery
• Partner with Sales, Pricing, Returns, and Commercial Finance to resolve disputes and eliminate recurring causes
• Track deduction trends and drive corrective action
• Serve as primary business owner and daily point of contact for the Global Shared Service Center
• Set priorities, define expectations, and review GSSC output quality and completeness
• Resolve unapplied cash, short pays, and remittance discrepancies
• Ensure local and offshore team handoffs are documented, controlled, and audit-ready
• Generate AR forecasts and analyze collection trends
• Own portfolio performance, aging, and risk analysis for AR, Finance, and Sales leadership
• Provide cash forecast inputs, deduction resolution status, and bad debt recommendations
• Lead AR process improvement initiatives and maintain internal control compliance
• Manage internal and external audit requests
• Mentor AR Analysts and serve as a subject-matter resource

Requirements

• Bachelor's degree in Accounting, Finance, Business, or related field
• 3-5+ years of progressive accounts receivable, collections, or credit experience
• Direct ownership of complex customer accounts
• Demonstrated experience resolving customer deductions and disputes end to end
• Expert Excel skills, including VLOOKUP/HLOOKUP and pivot tables
• Strong PowerPoint skills
• Experience operating in a hybrid local / Global Shared Service model
• SAP and HighRadius (or comparable collections platform) experience
• Experience with large retail or national account customers and deduction practices
• Strong negotiation and influencing skills
• Ability to work independently, manage competing priorities, and meet deadlines
• Unquestionable ethics and integrity

Core Competencies

Demonstrates expertise in managing the order-to-cash cycle, including collections strategy, deduction resolution, and customer account management. Proficient in utilizing tools like HighRadius and SAP to drive performance and compliance in accounts receivable processes.

Highest-signal resume keywords

• Accounts Receivable Management
• HighRadius Collections Platform
• Deduction Resolution
• Expert Excel Skills
• Negotiation and Influencing Skills

Hard Skills

• Accounts Receivable
• Collections
• Credit Management
• Deduction Practices
• Excel (VLOOKUP/HLOOKUP, Pivot Tables)
• SAP
• Data Analysis
• Cash Forecasting
• Process Improvement
• Audit Compliance

Soft Skills

• Negotiation
• Influencing
• Independent Work
• Time Management
• Ethics and Integrity

Industry Keywords

• Order-to-Cash Cycle
• Global Shared Service Model
• Customer Disputes
• Aged Balances
• Risk Analysis

Tools & Technologies

• HighRadius
• SAP
• PowerPoint