Accounts Collections Specialist

Jobtailor; Virginia Beach (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking a skilled Accounts Receivable/Collections specialist in Virginia Beach, VA to manage customer accounts and drive timely payments. The role requires strong AR expertise, knowledge of SAP FI/CO/MM, and familiarity with the shipping sector.

You will liaise with customers, resolve disputes, and coordinate the dunning process to improve cash flow. The position emphasizes accurate billing, detailed communication, and collaboration with Customer Service and Finance teams to ensure

Qualifications

• Minimum of three years of collections/AR experience.
• Strong knowledge of commercial collections.
• Experience in the Shipping Industry preferred.
• SAP knowledge in FI/CO and MM modules preferred.

Responsibilities

• Pursue payment by contacting customers.
• Review AR balances for billing, invoice, and payment accuracy.
• Serve as the main accounting contact for customer accounts.
• Communicate company capabilities, services, policies, and terms to customers.
• Maintain two-way communication between customers and ZIM.
• Coordinate the dunning process and obtain remittance details.
• Investigate and resolve service failures impacting payment timelines.
• Escalate issues to appropriate departments to resolve inquiries.
• Provide invoices and invoice details.
• Support cash flow targets by processing payments and ensuring accuracy.

Skills

Accounts Receivable

Commercial Collections

Customer Communication

Dispute Resolution

Payment Resolution

Tools

SAP FI/CO/MM

Job description

• Contact customers to pursue payment
• Review customer AR balances for billing, invoice, and payment accuracy
• Serve as the main contact for accounting aspects of customer accounts
• Communicate company capabilities, services, policies, and terms to customers
• Maintain two-way communication between customers and ZIM
• Liaise between customers and the Dispute team to facilitate timely resolution and payment
• Investigate and recommend solutions for service failures and issues preventing prompt payment
• Escalate customer complaints, disputes, and inquiries to appropriate departments or management
• Issue timely and complete account statements
• Provide invoices and invoice details
• Provide Credit and Collection management with weekly account activity, status, and call reports
• Coordinate the dunning process
• Obtain customer contact information such as email addresses and phone numbers
• Ensure customers pay the correct bank account and legal name in compliance with banking requirements
• Work with Customer Service on customer needs outside the normal AOR
• Perform manual processes to meet customer needs outside the normal AOR
• Support cash flow targets by completing processes and procedures, meeting quality standards, and handling accounts effectively and efficiently
• Research and validate credit balances
• Identify payment discrepancies and obtain remittance details for prompt resolution of residual balances
• Research, resolve, and reconcile unapplied receipts
• Encourage customers to utilize credits
• Coordinate refunds

Requirements

• Minimum of three years of collections/AR/industry and/or related experience
• Strong knowledge of commercial collections experience
• Experience in the Shipping Industry preferred
• Accounting software - SAP knowledge in FI/CO and MM modules (preferred)

Core Competencies

Demonstrates expertise in Accounts Receivable management, including collections, billing accuracy, and customer communication. Proficient in utilizing accounting software such as SAP for financial processes and reporting.

Highest-signal resume keywords

• Accounts Receivable Management
• Commercial Collections Experience
• SAP Knowledge in FI/CO and MM Modules
• Customer Communication
• Dispute Resolution

Hard Skills

• Collections
• Billing Accuracy
• Payment Resolution
• Credit Management
• Invoice Processing
• Account Reconciliation
• Dunning Process Coordination
• Credit Balance Research
• Payment Discrepancy Identification
• Refund Coordination

Soft Skills

• Effective Communication
• Problem Solving
• Customer Service Orientation
• Interpersonal Skills
• Attention to Detail

Industry Keywords

• Shipping Industry
• Accounts Receivable
• Customer Accounts
• Service Failures
• Cash Flow Management