Collections Specialist

TEAM Software, Inc.; Holmdel Township (NJ); Hybrid; USD 65,000 - 90,000; Full time

Job summary

TEAM Software, Inc. is hiring a Collections Specialist to manage the accounts receivable lifecycle and drive timely payment resolution. You will analyze aging reports and perform reconciliations.

Collaborate with Billing, Sales, and Finance, use HighRadius and ERP systems, and ensure accurate documentation and proactive communication with customers. This role requires attention to detail and strong follow-through in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• Full-cycle collections and AR experience required.
• Experience with HighRadius, NetSuite, Salesforce or similar ERP/collections platforms preferred.
• Strong understanding of aging reports, cash application, and reconciliations.
• Excellent communication and analytical skills.
• Detail-oriented and organized with strong follow-through.

Responsibilities

• Manage the collections process for customer accounts and address past-due balances.
• Monitor aging reports and reduce outstanding AR through follow-up and analysis.
• Use HighRadius and internal systems to track collections, payments, and reconciliations.
• Collaborate with Billing, Sales, Customer Success, and Finance to resolve issues.
• Review and reconcile accounts, including unapplied payments and credits.
• Support bad debt reduction by escalating high-risk accounts.
• Maintain documentation of interactions and account statuses.
• Prepare aging analyses and collections metrics for leadership.
• Assist with month-end activities related to AR.
• Communicate professionally to drive timely payment resolution.
• Escalate priority accounts or legal concerns when needed.

Skills

Communication

Analytics

Excel reporting

Cross-functional

Customer service

Education

Bachelor's degree

Tools

HighRadius

NetSuite

Salesforce

ERP systems

Job description

We are looking for a proactive Collections Specialist to manage our accounts receivable lifecycle and drive timely payment resolution. Leveraging HighRadius, you will analyze aging reports, perform complex account reconciliations, and resolve billing disputes by partnering with our Sales, Billing, and Finance teams.

The ideal candidate is a strategic communicator who balances a customer-centric approach with a firm commitment to maximizing cash flow and maintaining meticulous financial documentation. We are looking for a detail-oriented problem solver who thrives on month-end reporting and cross-functional collaboration to join our team.

WHAT YOU'LL DO:

• Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues
• Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis
• Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations
• Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies
• Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments
• Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately
• Maintain accurate documentation of customer interactions, payment commitments, and account status updates
• Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed
• Assist with month-end activities and reporting related to collections and accounts receivable
• Provide professional and customer-focused communication while driving timely payment resolution
• Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership appropriately

WHAT YOU'LL BRING:

• Bachelor's degree
• Experience in full-cycle collections and accounts receivable required
• Experience working with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms preferred
• Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices
• Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies
• Strong Excel and reporting skills, including the ability to analyze large sets of financial data
• Excellent verbal and written communication skills with the ability to professionally manage difficult customer conversations
• Highly organized and extremely detail oriented with strong follow-through skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Ability to collaborate cross-functionally and build relationships across departments
• Strong problem-solving and critical-thinking abilities
• Consistently delivers results with integrity, professionalism, accountability, and sound judgment
• Maintains stable performance under pressure while handling sensitive customer and financial situations with tact and professionalism
• Self-motivated with the ability to work independently while also contributing positively to a team environment