Lead Amazon Connect Architect — Remote

Optum; La Crosse (WI); On-site; USD 113,000 - 193,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Job summary

Optum is seeking a senior solutions architect to lead the design of Amazon Connect-based contact center solutions, including telephony integrations and cross-functional collaboration with product, data, and security teams. This role emphasizes architecture ownership, reference designs, and platform-wide decisions that drive performance and cost efficiency.

Remote work is available nationwide within the United States, with in-office requirements for some hubs.

Qualifications

• 9+ years of solution architecture experience in contact center technologies.
• 4+ years in Product Development, Data & Analytics, Routing, Desktop/CTI, WFM/WFO, and SBC/Telephony.
• 3+ years with Amazon Connect and telephony integration.
• 1+ years AI and GenAI in contact center environments.
• Experience with CI/CD and IaC (CloudFormation, CDK, or Terraform).
• Proficient in Python, Node.js, or Java.
• Willing to travel up to 10%.
• United States citizenship required.
• Ability to obtain security clearance.

Responsibilities

• Own Amazon Connect platform architecture including standards and reference architectures.
• Define and maintain platform scalability, resiliency, security, observability, and cost optimization decisions.
• Partner with product, engineering, security, and operations leaders to align platform with roadmap.
• Ensure consistent implementation patterns across teams and vendors.
• Create architectural diagrams using Draw.io, PowerPoint, Word, Excel, Confluence, and Miro.
• Work across AWS and Azure using Java, Azure services, Docker, Microservices/Spring Boot, and databases (MySQL, Elasticsearch, PostgreSQL).
• Design REST APIs and manage API gateways.
• Enable real-time data streaming and integrations with Kafka.
• Build observability with Grafana and drive GenAI/AI/ML capabilities.

Skills

Solution architecture

Contact center

Telephony

Amazon Connect

AI/GenAI

CI/CD

IaC

Python

Node.js

Java

Travel

Security clearance

Education

Bachelor's degree

AWS Certified Solutions Architect - Professional

Tools

Draw.io

PowerPoint

Confluence

Miro

Kafka

Grafana

Job description

Optum is seeking a senior solutions architect to lead the design of Amazon Connect-based contact center solutions, including telephony integrations and cross-functional collaboration with product, data, and security teams. This role emphasizes architecture ownership, reference designs, and platform-wide decisions that drive performance and cost efficiency.

Remote work is available nationwide within the United States, with in-office requirements for some hubs.