Senior Airport Operations Lead — Ground Services

Maximus Global Services; Virginia; On-site; USD 90,000 - 130,000; Full time

Job summary

Maximus Global Services is hiring an experienced Operations Manager to lead ground operations at Dulles International Airport. You will oversee passenger services, wheelchair services, baggage handling, security, and janitorial services, ensuring safety and regulatory compliance while optimizing staff and resources.

The role requires 5-7 years in customer service and at least 5 years in a managerial capacity, with strong leadership and communication skills to drive performance and stakeholder

Qualifications

• Bachelor’s Degree or equivalent required.
• 5-7 years’ customer service experience.
• 5+ years in management/leadership roles.

Responsibilities

• Supervise all ground operations at the airport station and ensure service standards.
• Ensure safety, compliance with aviation regulations, and overall security.
• Coordinate with airlines, airport authorities, ground handling agents, and service providers.

Skills

Leadership

Customer service

Communication

Problem-solving

Regulatory knowledge

Operations management

Education

Bachelor’s Degree or equivalent

Job description

Maximus Global Services is hiring an experienced Operations Manager to lead ground operations at Dulles International Airport. You will oversee passenger services, wheelchair services, baggage handling, security, and janitorial services, ensuring safety and regulatory compliance while optimizing staff and resources.

The role requires 5-7 years in customer service and at least 5 years in a managerial capacity, with strong leadership and communication skills to drive performance and stakeholder