Senior Airport ID Badging Supervisor – O’Hare & Midway

Airports Council International; Chicago (IL); On-site; USD 71,000 - 87,000; Full time

Job summary

The City of Chicago is hiring for a Manager of ID Badging to oversee the I.D. Badging Section at O’Hare and Midway Airports.

This leadership role directs staff in processing airport badge applications, ensures accurate verification of documents, and coordinates with security vendors for background checks. Qualified candidates will have substantial supervisory experience in fast-paced customer service operations, with education options ranging from Associate’s to Master’s degrees and flexible

Qualifications

• Minimum nine years in fast-paced customer service operations, or
• Associate's degree plus seven years in fast-paced customer service, two in supervisory role, or
• Bachelor's degree plus five years in fast-paced customer service, two in supervisory role, or
• Master’s degree or higher plus four years in fast-paced customer service, two in supervisory role.

Responsibilities

• Supervises clerical and administrative staff at O’Hare and Midway handling ID badge applications.
• Ensures procedures are followed in reviewing applications and documenting with the badging system.
• Oversees fingerprinting, background checks, and transmission to security vendors and federal agencies.
• Responds to information requests from agencies, airport tenants, and airlines.
• Monitors operations to ensure efficient work flow and resolves customer issues delaying processing.
• Prepares reports and recommendations to improve effectiveness.

Skills

Customer service

Supervisory

Background checks

Documentation

Education

Associate's degree

Bachelor's degree

Master's degree

Tools

Electronic fingerprinting system

Job description

The City of Chicago is hiring for a Manager of ID Badging to oversee the I.D. Badging Section at O’Hare and Midway Airports.

This leadership role directs staff in processing airport badge applications, ensures accurate verification of documents, and coordinates with security vendors for background checks. Qualified candidates will have substantial supervisory experience in fast-paced customer service operations, with education options ranging from Associate’s to Master’s degrees and flexible