Airport ID Badging Program Manager

Airport-Minority-Advisory-Council; Chicago (IL); On-site; USD 71,000 - 87,000; Full time

Job summary

City of Chicago's Department of Aviation is seeking a Manager of ID Badging (BX16) to oversee the I.D. Badging Section at O'Hare and Midway, directing administrative and clerical operations and ensuring compliant processing of applications for airport identification badges.

The ideal candidate has extensive customer service leadership, is able to coordinate fingerprinting, background checks, vendor relations, and reporting, and can schedule flexible hours and occasional weekends; a valid license

Qualifications

• Nine (9) years of work experience in a fast-paced customer service operation.
• Associate's degree plus seven (7) years experience with two years supervisory over customer service functions.
• Bachelor's degree plus five (5) years experience with two years supervisory.
• Master's degree or higher plus four (4) years with two years supervisory.
• Must be flexible to early/late meetings and occasional weekends.
• Must be flexible to travel to Both Airports, based on operational needs.
• This position requires a valid license at the time of hire.
• Must pass an airport background check and a Security Threat Assessment.

Responsibilities

• Supervises clerical and administrative staff at O'Hare International Airport and Midway International Airport responsible for the intake, review, and processing of applications for ID airport badges and appropriate access to airport facilities and airfields.
• Ensures staff follow established procedures in the review of information on applications, the verification of required identification documents and the proper scanning of documents into the department's automated badging system.
• Oversees staff with processing of CDA Citation hearings, badge revocation cases, new company set up, vehicle permits, etc. and fingerprinting of applicants using an electronic fingerprinting system, ensuring fingerprints are properly taken and transmitted to security vendors for criminal background checks and federal agencies for security threat assessment reviews.
• Receives reports from security vendors reviewing results from background investigations and providing clearance or denial of applications to remain abreast of the status of applications.
• Monitors day to day operations to ensure work processes flow smoothly and efficiently.
• Works with staff to resolve customer issues affecting or delaying the processing of applications.
• Responds to requests for information or assistance from federal and state agencies, airport tenants and airlines.
• Works with vendors to resolve problems with the automated badging system.
• Ensures staff receives required training relating to the security identification badging process.
• Ensures administrative rules and processes are followed in the processing and issuance of identification (ID) badges.
• Prepares reports on section's work activities and progress in meeting performance measures.
• Reviews operational procedures and prepares recommendations to improve effectiveness.

Skills

Customer service

Supervisory experience

Staff coordination

Education

Bachelor's degree

Master's degree or higher

Associate's degree

Job description

City of Chicago's Department of Aviation is seeking a Manager of ID Badging (BX16) to oversee the I.D. Badging Section at O'Hare and Midway, directing administrative and clerical operations and ensuring compliant processing of applications for airport identification badges.

The ideal candidate has extensive customer service leadership, is able to coordinate fingerprinting, background checks, vendor relations, and reporting, and can schedule flexible hours and occasional weekends; a valid license