MANAGER - AVIATION ID BADGING OPERATIONS

City of Chicago; Chicago (IL); Presencial; USD 71 000 - 87 000; Tempo integral

Resumo da oferta

The City of Chicago's Chicago Department of Aviation seeks a Manager of ID Badging, BX16, to supervise the I.D. Badging Section at O'Hare and Midway, overseeing the review and issuance of airport ID badges.

You will manage staff, ensure compliance with security procedures, coordinate background checks, and work with federal/state agencies and vendors to keep badge operations efficient.

Starting salary is $78,768 per year with occasional travel; flexible hours and a valid license are required.

Qualificações

• Nine (9) years of work experience in a fast-paced customer service operation.
• Associate's degree + seven (7) years of work experience in a fast-paced customer service operation, including two years in a supervisory role.
• Bachelor's degree + five (5) years of work experience in a fast-paced customer service operation, including two years in a supervisory role.
• Master's degree or higher + four (4) years of work experience in a fast-paced customer service operation, including two years in a supervisory role.

Responsabilidades

• Supervise clerical staff at O'Hare and Midway responsible for ID badge applications and access to airport facilities.
• Ensure adherence to procedures for reviewing information, verifying documents, and scanning into the badging system.
• Oversee fingerprinting and background checks and transmission to security vendors and federal agencies.
• Receive and review background check reports to determine clearance or denial of badges.
• Monitor daily operations to maintain smooth workflow and address delays.
• Resolve customer issues affecting badge processing.
• Respond to requests from federal/state agencies, airport tenants, and airlines.
• Coordinate with vendors to resolve issues with the automated badging system.
• Ensure staff training on security badging processes.

Conhecimentos

Customer service operations

Supervisory experience

Communication skills

Attention to detail

Formação académica

Associate degree

Bachelor's degree

Master's degree

Descrição da oferta de emprego

JOB ANNOUNCEMENT

Manager of ID Badging, BX16

Chicago Department of Aviation

I.D. Badging Section

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $78,768.00

Applications for this position will be accepted until 11:59pm CDT on October 30, 2026.

Under the general supervision of the Assistant Commissioner, manages administrative and clerical functions in support of the review and processing of applications and the issuance of identification (ID) badges providing access to restricted and non-restricted areas of the O'Hare and Midway Airport, facilities and airfields, and performs related duties as required.

ESSENTIAL DUTIES

• Supervises clerical and administrative staff at O'Hare International Airport and Midway International Airport responsible for the intake, review, and processing of applications for ID airport badges and appropriate access to airport facilities and airfields.
• Ensures staff follow established procedures in the review of information on applications, the verification of required identification documents and the proper scanning of documents into the department's automated badging system.
• Oversees staff with processing of CDA Citation hearings, sida badge revocation cases, new company set up, vehicle permits, etc. and in the fingerprinting of applicants using an electronic fingerprinting system, ensuring fingerprints are properly taken and transmitted to security vendors for criminal background checks and federal agencies for security threat assessment reviews.
• Receives reports from security vendors reviewing results from background investigations and providing clearance or denial of applications to remain abreast of the status of applications.
• Monitors day to day operations to ensure work processes flow smoothly and efficiently.
• Works with staff to resolve customer issues affecting or delaying the processing of applications.
• Responds to requests for information or assistance from federal and state agencies, airport tenants and airlines.
• Works with vendors to resolve problems with the automated badging system.
• Ensures staff receives required training relating to the security identification badging process.
• Ensures administrative rules and processes are followed in the processing and issuance of identification (ID) badges.
• Prepares reports on section's work activities and progress in meeting performance measures.
• Reviews operational procedures and prepares recommendations to improve effectiveness.

Additional duties may be required for this position

Location: O'Hare and Midway Airports

Days: Varies

Hours: Varies

THIS POSITION IS IN THE CAREER SERVICE

MINIMUM QUALIFICATIONS

Education, Training, and Experience

Nine (9) years of work experience in a fast-paced customer service operation, OR

Graduation from an accredited college with an Associate's degree, PLUS seven (7) years of work experience in a fast-paced customer service operation, of which two (2) years are in a supervisory role over customer service functions, OR

Graduation from an accredited college or university with a Bachelor's degree, PLUS five (5) years of work experience in a fast-paced customer service operation, of which two (2) years are in a supervisory role over customer service functions, OR

Graduation from an accredited college or university with a Master's degree or higher, PLUS four (4) years of work experience in a fast-paced customer service operation, of which two (2) years are in a supervisory role over customer service functions.

NOTE: Must be flexible to early and/or late meetings and occasional weekends.

NOTE: Must be flexible to travel to Both Airports, based on operational needs.

NOTE: This position requires a valid license at the time of hire.

NOTE: The candidates selected for hire must pass an airport background check and a Security Threat Assessment.

SELECTION REQUIREMENTS

This position requires an applicant to successfully complete an interview.

The interviewed candidate(s) possessing the qualifications best suited to fulfil the responsibilities of the position will be selected.

APPLICATION EVALUATION

Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date.

Staff will follow all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY

To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075.

The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration.

These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders.

For positions covered by a collective bargaining agreement, bidders will be considered before external candidates.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.

The City of Chicago is committed to providing fair chance hiring and welcomes applicants with past convictions, recognizing the value of a diverse workforce and the potential for growth and positive change.

City of Chicago

Brandon Johnson, Mayor

Job Posting: Oct 16, 2026, 5:00:00 AM | Closing Date (Period for Applying) - External: Oct 31, 2026, 4:59:00 AM

BU: 10 | Salary: $78,768.00 | Pay Basis: Yearly