Senior AI Voice Engineer, LLMs (Remote)

UnitedHealth Group; Boston (MA); Remote; USD 92,000 - 164,000; Full time

Benefits offered by this job

Comprehensive benefits

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group's Optum Technology team is advancing healthcare through AI-powered voice solutions and cutting-edge LLMs, designed to understand inquiries, provide quick answers, and route users to the right support. The role supports telecommuting from anywhere in the U.S.

and offers a path to impact patient experiences in a healthcare-driven environment. You will work with Bedrock tools, multiple LLM providers, and enterprise-grade services to deliver scalable conversational AI solutions

Qualifications

• Bachelor's degree required.
• 3+ years of programming and software development lifecycle experience.
• 2+ years of web service API development experience.
• 2+ years of experience in TypeScript/JavaScript, and/or Python development.
• 1+ years of experience building applications that utilize Large Language Models (LLMs) or generative AI frameworks.

Responsibilities

• Design, develop, and deploy AI-powered voice solutions to address complex business challenges with an emphasis on responsible use of AI.
• Integrate and fine-tune various Large Language Models (LLMs) to enhance the intent recognition and conversational capabilities of voice bots.
• Architect and maintain scalable cloud-based services and APIs that support real-time voice interactions.
• Use enterprise-approved AI tools to streamline workflows, automate software development tasks, and drive continuous improvement within the engineering lifecycle.
• Collaborate with cross-functional teams to translate user requirements into technical specifications for generative AI agents.
• Evaluate emerging trends in conversational AI and LLM technologies to inform solution design and strategic innovation.
• Monitor and optimize the performance of voice bots to ensure high accuracy in query resolution and efficient routing.
• Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI.

Skills

Programming experience

API development

JavaScript/TypeScript

Python

LLMs / Generative AI

Self-motivation

Education

Bachelor's degree

Tools

Spring Boot

CI/CD

Cloud architecture

Job description

UnitedHealth Group's Optum Technology team is advancing healthcare through AI-powered voice solutions and cutting-edge LLMs, designed to understand inquiries, provide quick answers, and route users to the right support. The role supports telecommuting from anywhere in the U.S.

and offers a path to impact patient experiences in a healthcare-driven environment. You will work with Bedrock tools, multiple LLM providers, and enterprise-grade services to deliver scalable conversational AI solutions