Remote Senior AI Voice Engineer - Generative LLMs

Dovetail Health Inc.; Boston (MA); Remote; USD 92,000 - 164,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase plan

401k contribution

Job summary

Optum Technology is recruiting for a role on the Avery Voice team. We redefine patient experience through AI-powered voice solutions and deploy sophisticated generative AI agents across cloud services. Telecommute options allow you to work from anywhere in the United States.

You will design, fine-tune LLMs, build scalable APIs, and collaborate with cross-functional teams to deliver secure, accurate voice-driven support. This position emphasizes responsible AI usage and continuous learning.

Qualifications

• Bachelor's degree.
• 3+ years of programming and software development life-cycle experience.
• 2+ years of web service API development experience.
• 2+ years of experience in TypeScript/JavaScript, and/or Python development.
• 1+ years of experience building applications that utilize Large Language Models (LLMs) or generative AI frameworks.

Responsibilities

• Design, develop, and deploy AI-powered voice solutions to address complex business challenges with an emphasis on the responsible use of AI.
• Integrate and fine-tune various Large Language Models (LLMs) to enhance the intent recognition and conversational capabilities of voice bots.
• Architect and maintain scalable cloud-based services and APIs that support real-time voice interactions.
• Use enterprise-approved AI tools to streamline workflows, automate software development tasks, and drive continuous improvement within the engineering lifecycle.
• Collaborate with cross-functional teams to translate user requirements into technical specifications for generative AI agents.
• Evaluate emerging trends in conversational AI and LLM technologies to inform solution design and strategic innovation.
• Monitor and optimize the performance of voice bots to ensure high accuracy in query resolution and efficient routing.
• Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI.

Skills

Programming experience

API development

TypeScript/JavaScript

Python

LLM / Generative AI

Education

Bachelor's degree

Tools

Amazon Bedrock

OpenAI

Anthropic

Job description

Optum Technology is recruiting for a role on the Avery Voice team. We redefine patient experience through AI-powered voice solutions and deploy sophisticated generative AI agents across cloud services. Telecommute options allow you to work from anywhere in the United States.

You will design, fine-tune LLMs, build scalable APIs, and collaborate with cross-functional teams to deliver secure, accurate voice-driven support. This position emphasizes responsible AI usage and continuous learning.