Senior AI Support Engineer — Gen AI & GPU Expert (Remote)

Togetherai; San Francisco (CA); Hybrid; USD 160,000 - 230,000; Full time

Benefits offered by this job

Competitive compensation

Startup equity

Health insurance

Flexible remote work options

Job summary

Together AI is seeking a Customer Support Engineer to tackle complex technical challenges and ensure customer satisfaction. This role involves engaging with customers and collaborating with various teams to drive improvements in AI solutions.

Ideal candidates should have a strong technical background in AI, ML, and GPU technologies. The position offers competitive compensation between $160,000 to $230,000, plus equity and benefits.

Qualifications

• 5+ years in a customer-facing technical role, including 1 year in AI support.
• Strong background in AI, ML, and GPU technologies.
• Proficiency in troubleshooting network-related issues.

Responsibilities

• Engage customers to resolve complex technical challenges.
• Become a product expert on Gen AI solutions.
• Collaborate with internal teams to ensure customer satisfaction.

Skills

Customer-facing technical role experience

AI knowledge

GPU technologies

Knowledge of Kubernetes

Python programming

JavaScript knowledge

Strong communication skills

Tools

Ansible

Postman

Job description

Together AI is seeking a Customer Support Engineer to tackle complex technical challenges and ensure customer satisfaction. This role involves engaging with customers and collaborating with various teams to drive improvements in AI solutions.

Ideal candidates should have a strong technical background in AI, ML, and GPU technologies. The position offers competitive compensation between $160,000 to $230,000, plus equity and benefits.