Senior AI Support Engineer — Equity & Kubernetes

Together AI; United States; Hybrid; USD 160,000 - 230,000; Full time

Benefits offered by this job

Equity

Remote work flexibility

Health insurance

Job summary

Together AI is seeking a Technical Support Engineer to be the first line of defense for customers building training, fine-tuning, and inference solutions. You will work within the Customer Experience organization, collaborating with product and sales to improve offerings while delivering rapid, expert technical support.

Join a fast-paced, AI-focused environment and become a product expert across our Gen AI solutions, contributing to roadmap insights and cross-functional incident management.

Qualifications

• 6+ years in a customer-facing technical role with AI service support.
• SRE/DevOps experience with Kubernetes in production.
• Strong background in AI/ML GPU tech and HPC environments.
• Production experience with Kubernetes, SLURM, IaC and storage networking.
• Familiarity with Vast and Weka storage systems.
• Proficient in Python/TypeScript/JavaScript with debugging tools.
• Observability tooling experience (Prometheus, Grafana) at scale.
• REST API debugging and HTTP fundamentals.
• Experience with LLM inference frameworks and LoRA fine‑tuning.
• Git-based workflows and infrastructure as code.

Responsibilities

• Engage directly with customers to resolve complex technical challenges involving GPU clusters and inference/fine-tuning services.
• Serve as customer-facing SRE to keep inference endpoints healthy on Kubernetes.
• Become a product expert across Gen AI solutions and escalate issues appropriately.
• Assist with hardware and platform migrations; validate health and traffic routing.
• Communicate incident updates clearly without exposing internal details.
• Contribute infra-as-code changes for deployment, capacity scaling, and cluster configuration.
• Flag engine-level bugs with logs and reproduction steps.
• Collaborate with Engineering, Research, and Product to ensure customer satisfaction.
• Identify patterns in support cases to inform roadmap and future models.
• Maintain documentation of configurations, procedures, and FAQs.
• Provide coverage during holidays, nights and weekends as required.

Skills

Kubernetes

Python

TypeScript/JavaScript

REST APIs

Prometheus/Grafana

GPU/HPC

IaC/Git workflows

Cloud platforms (AWS/GCP/Azure)

Tools

Ansible

SLURM

NFS storage

curl/Postman

Job description

Together AI is seeking a Technical Support Engineer to be the first line of defense for customers building training, fine-tuning, and inference solutions. You will work within the Customer Experience organization, collaborating with product and sales to improve offerings while delivering rapid, expert technical support.

Join a fast-paced, AI-focused environment and become a product expert across our Gen AI solutions, contributing to roadmap insights and cross-functional incident management.