Senior AI Solutions Architect & Enterprise Advisor

PagerDuty; Bismarck (ND); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Retirement plan

Generous paid vacation

Paid holidays and sick leave

Mental wellness programs

Job summary

PagerDuty seeks a Principal Solutions Consultant to lead strategic engagements across the US. You’ll partner with C-suite executives, evangelize the PagerDuty Operations Cloud, and shape enterprise adoption with CTOs, CIOs, and VPs of Engineering.

You’ll bridge customers’ long-term digital transformation needs with PagerDuty’s roadmap, mentor sales teams, and act as a trusted advisor on AIOps, SRE maturity, cloud migration, and incident response.

Qualifications

• 15+ years of experience in technical leadership, solutions architecture, or product management within the SaaS, DevOps, or Cloud infrastructure space.
• Proven track record of engaging with and influencing C-level executives at Fortune 500 or equivalent global enterprises, navigating complex organizations.
• Proven ability to support and influence sales cycles with a solid grasp of sales processes and customer buying journeys
• Deep domain expertise in at least three of the following: Incident Management, SRE, AIOps, Cloud Native Architectures, ITSM/ITIL, or Cybersecurity Incident Response.
• Exceptional public speaking and written communication skills.
• Ability to travel across the US and occasionally overseas.

Responsibilities

• Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations.
• Represent PagerDuty as a thought leader at major industry events and through digital content, white-papers, and local media.
• Partner closely with our Global Product and Engineering leadership in San Francisco to ensure the unique requirements of the US markets are represented in our long-term roadmap.
• Provide architectural oversight and executive presence for our most complex, high-stakes enterprise opportunities across the US.
• Foster a local community of DevOps and SRE leaders, sharing best practices on operational excellence, incident response, and the ethical application of AI in operations.
• Stay ahead of the curve on the competitive landscape, identifying market shifts and technical trends that PagerDuty can capitalize on.

Skills

C-level engagement

SaaS/DevOps knowledge

Public speaking

Sales cycle support

Enterprise architecture

Travel availability

Job description

PagerDuty seeks a Principal Solutions Consultant to lead strategic engagements across the US. You’ll partner with C-suite executives, evangelize the PagerDuty Operations Cloud, and shape enterprise adoption with CTOs, CIOs, and VPs of Engineering.

You’ll bridge customers’ long-term digital transformation needs with PagerDuty’s roadmap, mentor sales teams, and act as a trusted advisor on AIOps, SRE maturity, cloud migration, and incident response.