Principal Solutions Consultant — AI-Driven Ops Leader

PagerDuty; Providence (RI); Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & Hibernation -

Paid parental leave: 22 weeks for Preg

Paid volunteer time off

Job summary

PagerDuty, Inc. is seeking a Principal Solutions Consultant to join our customer-focused team in the US. You will be the technical face of PagerDuty across the region, partnering with CTOs, CIOs, and VPs of Engineering to redefine digital operations and cloud resilience.

You will bridge customers' strategic needs with PagerDuty’s roadmap, evangelize the Operations Cloud, mentor sales teams, and advise on AIOps, SRE maturity, and digital transformation.

Qualifications

• 15+ years of experience in technical leadership, solutions architecture, or product management within SaaS/DevOps/Cloud infra.
• Proven track record of engaging with and influencing C-level executives at Fortune 500 or equivalent global enterprises, navigating complex organizations.
• Proven ability to support and influence sales cycles with a solid grasp of sales processes and customer buying journeys.
• Deep domain expertise in Incident Management, SRE, AIOps, Cloud Native Architectures, ITSM/ITIL, or Cybersecurity Incident Response.
• Exceptional public speaking and written communication skills.
• Ability to travel across the US and occasionally overseas.

Responsibilities

• Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations.
• Represent PagerDuty as a thought leader at major industry events and through digital content, white-papers, and local media.
• Partner closely with our Global Product and Engineering leadership in San Francisco to ensure the unique requirements of the US markets are represented in our long-term roadmap.
• Provide architectural oversight and executive presence for our most complex, high-stakes enterprise opportunities across the US.
• Foster a local community of DevOps and SRE leaders, sharing best practices on operational excellence, incident response, and the ethical application of AI in operations.
• Stay ahead of the curve on the competitive landscape, identifying market shifts and technical trends that PagerDuty can capitalize on.

Skills

Executive engagement

SaaS / Cloud

Public speaking

Sales cycle support

AIOps knowledge

Travel willingness

Job description

PagerDuty, Inc. is seeking a Principal Solutions Consultant to join our customer-focused team in the US. You will be the technical face of PagerDuty across the region, partnering with CTOs, CIOs, and VPs of Engineering to redefine digital operations and cloud resilience.

You will bridge customers' strategic needs with PagerDuty’s roadmap, evangelize the Operations Cloud, mentor sales teams, and advise on AIOps, SRE maturity, and digital transformation.