Principal Solutions Architect - AI & Digital Ops

PagerDuty

Boston (MA)

Hybrid

USD 180,000 - 240,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Benefits package

Flexible work arrangements

Company equity

Employee Stock Purchase Program

Retirement plan

Paid time off

Paid holidays

Wellness days

Parental leave

Volunteer time off

Hack weeks

Mental wellness programs

Job summary

PagerDuty, Inc. seeks a Principal Solutions Consultant to join our US-based customer-focused team.

You’ll be the technical face of PagerDuty across the US region, bridging Sales, Product, and Engineering to redefine digital operations, resilience, and automation for Fortune 500 and other enterprise customers. You’ll evangelize the PagerDuty Operations Cloud, mentor high-performing sales engineers, and advise C-suite executives on AIOps, SRE maturity, cloud migration, and strategic transformation

Qualifications

15+ years of experience in technical leadership, solutions architecture, or product management within the SaaS, DevOps, or Cloud infrastructure space.
Proven track record of engaging with and influencing C-level executives at Fortune 500 or equivalent global enterprises, navigating complex organizations.
Proven ability to support and influence sales cycles with a solid grasp of sales processes and customer buying journeys
Deep domain expertise in at least three of the following: Incident Management, SRE (Site Reliability Engineering), AIOps, Cloud Native Architectures, ITSM/ITIL, or Cybersecurity Incident Response.
Exceptional public speaking and written communication skills.
Ability to travel across the US and occasionally overseas.

Responsibilities

Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations.
Represent PagerDuty as a thought leader at major industry events and through digital content, white-papers, and local media.
Partner closely with our Global Product and Engineering leadership in San Francisco to ensure the unique requirements of the US markets are represented in our long-term roadmap.
Provide architectural oversight and executive presence for our most complex, high-stakes enterprise opportunities across the US.
Foster a local community of DevOps and SRE leaders, sharing best practices on operational excellence, incident response, and the ethical application of AI in operations.
Stay ahead of the curve on the competitive landscape, identifying market shifts and technical trends that PagerDuty can capitalize on.