Senior AI Solution Consultant - Pre-Sales & Solutions

ServiceNow; United States; Hybrid; USD 130,000 - 190,000; Full time

Job summary

ServiceNow is seeking a Solution Consultant to impact our future by supporting Solution Sales across AI-enabled workflows. You will guide revenue with Sales, Product Management, and executives, delivering product-specific solutions during sales cycles.

This is a hands-on role that combines technical consulting with strategic positioning to meet quarterly and annual goals. You will lead discovery workshops, answer technical questions, and share best practices while staying current on competitive

Qualifications

• Experience integrating AI into work processes, decision-making, or problem-solving.
• 7+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or other cloud software solutions.
• Experience collaborating with product management, product marketing, partners, and professional services.
• Territory management skills including pipeline building and cross-functional execution.
• Willingness to travel as necessary.

Responsibilities

• Support product sales as a technical and domain expert to a client-facing sales team.
• Lead discovery workshops to identify customer challenges and demo the product to align with needs.
• Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
• Provide feedback to product management on enhancements that address customer needs and add value.
• Share best practices and reusable assets to improve team efficiency and quality.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.

Skills

AI in workflows

Pre-sales consulting

ServiceNow platform

Cloud software

PM collaboration

Territory management

Travel flexibility

Job description

ServiceNow is seeking a Solution Consultant to impact our future by supporting Solution Sales across AI-enabled workflows. You will guide revenue with Sales, Product Management, and executives, delivering product-specific solutions during sales cycles.

This is a hands-on role that combines technical consulting with strategic positioning to meet quarterly and annual goals. You will lead discovery workshops, answer technical questions, and share best practices while staying current on competitive