AI Solution Consultant — Pre-Sales & Solutions

ServiceNow; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

ServiceNow in the United States is seeking a Solution Consultant to support Solution Sales and guide revenue for our AI-enabled platform across a defined territory. This hands-on technical consultant role requires the ability to develop, position, and provide product-specific solutions during sales cycles, partnering with Sales, Product Management and the executive team.

You will lead discovery workshops, demonstrate capabilities, answer complex questions, and share best practices with the team

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 7+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence.
• Travel, as necessary.

Responsibilities

• Support product sales as a technical and domain expert of a client-facing sales team.
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs.
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues.
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value.
• Share and learn best practices and reusable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.

Skills

AI integration experience

Pre-sales experience

ServiceNow platform knowledge

Cross-functional collaboration

Territory management

Willing to travel

Job description

ServiceNow in the United States is seeking a Solution Consultant to support Solution Sales and guide revenue for our AI-enabled platform across a defined territory. This hands-on technical consultant role requires the ability to develop, position, and provide product-specific solutions during sales cycles, partnering with Sales, Product Management and the executive team.

You will lead discovery workshops, demonstrate capabilities, answer complex questions, and share best practices with the team