Senior AI Product Manager — Agent Orchestration & Evals

Asurion; California City (CA); Remote; USD 180,000 - 240,000; Full time

Job summary

Asurion is seeking a Senior or Principal Product Manager to own Joy.ai, our AI-native tech concierge. You will lead the agent, its orchestration across skills and tools, and the evaluation systems that prove its usefulness and safety for customers.

This hands-on role involves prototyping, collaborating with engineering, design, data science, and domain teams to transform ambiguous problems into shipped agent capabilities and measurable customer value.

Responsibilities

• Own the brains of Joy.ai — the agent's reasoning runtime and orchestration across skills, tools, and agents.
• Define and implement the evaluation systems that prove usefulness, trustworthiness, and readiness for customers.
• Build prototypes and ship agent capabilities by collaborating with engineering, design, data science, and domain teams.
• Establish the agent's quality bar end-to-end, including offline and online evals as the source of truth for shipping decisions.
• Lead the agent-to-agent orchestration and raise reliability and breadth of Joy's reasoning across high-value journeys.

Job description

Asurion is seeking a Senior or Principal Product Manager to own Joy.ai, our AI-native tech concierge. You will lead the agent, its orchestration across skills and tools, and the evaluation systems that prove its usefulness and safety for customers.

This hands-on role involves prototyping, collaborating with engineering, design, data science, and domain teams to transform ambiguous problems into shipped agent capabilities and measurable customer value.