Product Marketing Manager, Cloud Security

Asurion; California City (CA); A distancia; USD 180.000 - 240.000; Jornada completa

Descripción de la vacante

Asurion is seeking a Senior or Principal Product Manager to own Joy.ai, our AI-native tech concierge. You will lead the agent, its orchestration across skills and tools, and the evaluation systems that prove its usefulness and safety for customers.

This hands-on role involves prototyping, collaborating with engineering, design, data science, and domain teams to transform ambiguous problems into shipped agent capabilities and measurable customer value.

Responsabilidades

• Own the brains of Joy.ai — the agent's reasoning runtime and orchestration across skills, tools, and agents.
• Define and implement the evaluation systems that prove usefulness, trustworthiness, and readiness for customers.
• Build prototypes and ship agent capabilities by collaborating with engineering, design, data science, and domain teams.
• Establish the agent's quality bar end-to-end, including offline and online evals as the source of truth for shipping decisions.
• Lead the agent-to-agent orchestration and raise reliability and breadth of Joy's reasoning across high-value journeys.

Descripción del empleo

Sr / Principal Product Manager - AI Agent, Orchestration & Evals Location: Nashville, TN or Remote - USA (Bay area)

The world revolves around technology, and so do we. As a leader in tech care, our core business is providing protection, repair, installation and expert support for all our favorite devices. When tech breaks, we fix it. It's how Asurion creates meaningful solutions to millions of customers everyday–who choose us because we care.

We don't just solve tech problems; Our team takes ownership, and they put customers first. We are hiring a Senior or Principal Product Manager to own the brains of Joy.ai — Asurion's AI-native tech concierge. This role owns the agent itself — the reasoning runtime, how it orchestrates across skills, tools, and other agents, and the evaluation systems that prove it is useful, trustworthy, and ready for real customers.

This is a hands‑on product‑building role. You will turn ambiguous household problems — a cracked tablet, a stalled activation, a claim, an upgrade across multiple carriers — into prototypes, evals, launch scopes, and shipped agent capabilities, working shoulder‑to‑shoulder with engineering, design, data science, and domain teams.

You do not need years with the title "AI PM," but you do need to learn new technical domains quickly, build instead of wait, and turn ambiguity into shipped customer value. In your first six months, you will own the agent's quality bar end‑to‑end: establish the eval harness as the source of truth for shipping decisions, define the agent‑to‑agent orchestration, and raise the reliability and breadth of Joy's reasoning across our highest‑value household journeys.

Own evals as the product's quality system. Define product‑quality evals — offline and online — that measure whether the agent is useful, trustworthy, and ready for customer use.

Build conviction through working demos, measurable eval results, customer discovery, and clear decision memos.

Rally domain PMs, design, engineering, data science, field, legal, security, and executives around the decisions needed to ship an agent that is both breakthrough and dependable.

Track record of 0‑to‑1 product development: you have taken something from concept to first customers, revenue, or measurable business impact.

~ Experience using customer evidence, product metrics, and structured judgment to make high‑stakes product decisions with incomplete information.

~ High agency with modern AI tools: you use tools such as Claude, Cursor, Codex, or equivalents to prototype, analyze, write, test, research, or automate parts of your own product workflow.

Hands‑on experience building, prototyping, or shipping AI agents, LLM features, agent orchestration, workflow automation, or decision‑support systems.

online evals, hallucination and failure‑mode analysis, human‑in‑the‑loop design, permissions, auditability, and tracing/observability (e.g., Experience managing design partner, Early Adopter, or lighthouse customer programs.

Strong product taste: you can simplify complex, ambiguous household journeys into opinionated, trustworthy agent behavior that customers understand and adopt.

You are already building with AI, whether at work, through side projects, prototypes, internal tools, or hands‑on experimentation.

You are candid about tradeoffs, including projects you killed, launches that missed, or bets that changed direction because the evidence demanded it.