Product Marketing Manager, Cloud Security

Asurion; California; Remote; USD 170,000 - 250,000; Full time

Job summary

Asurion in the United States is seeking a Senior/Principal Product Manager to lead Joy.ai—Asurion's AI-native tech concierge. You will own the agent, its orchestration across skills and tools, and the evaluation systems proving usefulness and trust.

This hands-on role requires shipping end-to-end capabilities that impact real customers. You will collaborate with engineering, design, data science, legal, and security teams to turn ambiguous household problems into prototypes and scalable agent

Qualifications

• Experience using customer evidence and product metrics to guide decisions.
• Hands-on AI agent development and prototyping.
• Familiarity with agent orchestration and eval systems.
• Ability to translate ambiguous problems into shipped features.
• Strong communication with cross-functional teams.
• Experience in 0-to-1 product development.

Responsibilities

• Own the agent's quality bar end-to-end, including eval harness.
• Define agent-to-agent orchestration and reliability.
• Ship AI agent capabilities across household journeys.
• Coordinate with engineering, data science, design, and legal.
• Build prototypes and run evals for customer value.

Skills

Product management

AI prototyping

Cross-functional leadership

Data-driven decisions

Tools

Claude

Cursor

Codex

Job description

Sr / Principal Product Manager - AI Agent, Orchestration & Evals Location: Nashville, TN or Remote - USA (Bay area)

The world revolves around technology, and so do we. As a leader in tech care, our core business is providing protection, repair, installation and expert support for all our favorite devices. When tech breaks, we fix it. It's how Asurion creates meaningful solutions to millions of customers everyday—who choose us because we care.

We don't just solve tech problems; Our team takes ownership, and they put customers first. We are hiring a Senior or Principal Product Manager to own the brains of Joy.ai — Asurion's AI-native tech concierge. This role owns the agent itself — the reasoning runtime, how it orchestrates across skills, tools, and other agents, and the evaluation systems that prove it is useful, trustworthy, and ready for real customers.

This is a hands-on product-building role. You will turn ambiguous household problems — a cracked tablet, a stalled activation, a claim, an upgrade across multiple carriers — into prototypes, evals, launch scopes, and shipped agent capabilities, working shoulder-to-shoulder with engineering, design, data science, and domain teams.

You do not need years with the title "AI PM," but you do need to learn new technical domains quickly, build instead of wait, and turn ambiguity into shipped customer value. In your first six months, you will own the agent's quality bar end-to-end: establish the eval harness as the source of truth for shipping decisions, define the agent-to-agent orchestration, and raise the reliability and breadth of Joy's reasoning across our highest-value household journeys.

Own evals as the product's quality system. Define product-quality evals — offline and online — that measure whether the agent is useful, trustworthy, and ready for customer use.

Build conviction through working demos, measurable eval results, customer discovery, and clear decision memos.

Rally domain PMs, design, engineering, data science, field, legal, security, and executives around the decisions needed to ship an agent that is both breakthrough and dependable.

Track record of 0-to-1 product development: you have taken something from concept to first customers, revenue, or measurable business impact.

• Experience using customer evidence, product metrics, and structured judgment to make high-stakes product decisions with incomplete information.
• High agency with modern AI tools: you use tools such as Claude, Cursor, Codex, or equivalents to prototype, analyze, write, test, research, or automate parts of your own product workflow.

Hands-on experience building, prototyping, or shipping AI agents, LLM features, agent orchestration, workflow automation, or decision-support systems.

online evals, hallucination and failure-mode analysis, human-in-the-loop design, permissions, auditability, and tracing/observability (e.g., Experience managing design partner, Early Adopter, or lighthouse customer programs.

Strong product taste: you can simplify complex, ambiguous household journeys into opinionated, trustworthy agent behavior that customers understand and adopt.

You are already building with AI, whether at work, through side projects, prototypes, internal tools, or hands-on experimentation.

You are candid about tradeoffs, including projects you killed, launches that missed, or bets that changed direction because the evidence demanded it.