Senior AI Product Designer — Agent Interfaces

salesforce.com, inc.; Seattle (WA); On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Senior Product Designer to shape Piper's AI-driven sales assistant. You will design the brain and the live chat/video presence that powers autonomous conversations, focusing on trust, latency, and natural tone.

You'll collaborate with engineering and ML teams to shape Piper's personality, goals, and objection handling, delivering across chat and video interfaces at production scale.

Qualifications

• 6+ years of product design, with at least 2 years on AI or conversational experiences.
• Understand LLM behavior (latency, streaming, confidence, failure modes) and design for it honestly.
• Fluent in AI tooling as a core part of how you work, not an experiment.
• Strong visual and interaction craft. You have taste.
• Comfortable without a detailed brief; you define the problem alongside the solution.
• Works directly with eng and ML. No handoff culture here.

Responsibilities

• Design Piper's brain: how Piper understands a lead, forms a plan, and explains its reasoning.
• Design Piper's live presence: the chat and video experience with micro-interactions and latency handling.
• Contribute to autonomous agent design patterns for enterprise sales at production scale.

Skills

Product design

AI / conversational experiences

LLM behavior

AI tooling

Visual design

Cross-functional collaboration

Job description

Salesforce is seeking a Senior Product Designer to shape Piper's AI-driven sales assistant. You will design the brain and the live chat/video presence that powers autonomous conversations, focusing on trust, latency, and natural tone.

You'll collaborate with engineering and ML teams to shape Piper's personality, goals, and objection handling, delivering across chat and video interfaces at production scale.