Lead Product Designer - Qualified, AI Products

salesforce.com, inc.; Seattle (WA); Sur place; USD 123 000 - 186 000; Plein temps

Résumé du poste

Salesforce is seeking a Senior Product Designer to shape Piper's AI-driven sales assistant. You will design the brain and the live chat/video presence that powers autonomous conversations, focusing on trust, latency, and natural tone.

You'll collaborate with engineering and ML teams to shape Piper's personality, goals, and objection handling, delivering across chat and video interfaces at production scale.

Qualifications

• 6+ years of product design, with at least 2 years on AI or conversational experiences.
• Understand LLM behavior (latency, streaming, confidence, failure modes) and design for it honestly.
• Fluent in AI tooling as a core part of how you work, not an experiment.
• Strong visual and interaction craft. You have taste.
• Comfortable without a detailed brief; you define the problem alongside the solution.
• Works directly with eng and ML. No handoff culture here.

Responsabilités

• Design Piper's brain: how Piper understands a lead, forms a plan, and explains its reasoning.
• Design Piper's live presence: the chat and video experience with micro-interactions and latency handling.
• Contribute to autonomous agent design patterns for enterprise sales at production scale.

Connaissances

Product design

AI / conversational experiences

LLM behavior

AI tooling

Visual design

Cross-functional collaboration

Description du poste

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Design at Qualified is small and intentional. There's no design systems team or research ops function, just close access to the product, fast feedback loops, and problems that rarely have obvious solutions.

Most of those problems are about AI where the interface is rarely the hard part. The challenge is helping users understand what the AI is doing, trust it when it's right, catch it when it's wrong, and shape it toward what they actually need. That takes judgment more than process.

We're building Piper, an AI SDR that runs autonomous sales conversations, follows up with prospects, and moves pipeline without a human in the loop. Piper is not a chatbot and not a copilot. Piper is an agent. You will work on two of its most interesting surfaces: the AI brain (how Piper understands prospects and explains its reasoning) and conversational presence (the live chat and video experience where the AI is the rep).

What you'll work on

The first surface is Piper's brain: how Piper understands a lead, forms a plan, and explains its reasoning. You'll design the interface for shaping its personality, goals, and objection handling. Not a settings panel. Something closer to a thinking partner you can tune.

The second is Piper's live presence, the chat and video experience where the AI is the rep. The work is in the details: the micro-interactions, latency handling, turn-taking, and tone that make it feel credible instead of uncanny.

The design patterns for autonomous agents in enterprise sales are still being figured out. You'll be part of that.

How you work

Taste over process. Prototypes over presentations. Speed is a quality, judgment is the craft. You think of yourself as a creative director of AI collaborators, not a solo craftsperson. Concretely:

• You prototype in code or with AI tools, not just Figma
• You're faster with agents than most designers are without them
• You ship design decisions, not just document them

What we're looking for

• 6+ years of product design, with at least 2 years on AI or conversational experiences
• You understand LLM behavior (latency, streaming, confidence, failure modes) and design for it honestly
• Fluent in AI tooling as a core part of how you work, not an experiment
• Strong visual and interaction craft. You have taste.
• Comfortable without a detailed brief. You define the problem alongside the solution.
• Works directly with eng and ML. No handoff culture here.

Nice to have

• Voice, video, or real-time communication design background
• Familiarity with enterprise sales or CRM workflows
• Experience designing multi-step autonomous workflows

Why Join Qualified

The design patterns for AI agents in enterprise sales are still being established. You'd be one of a few people defining them at production scale, on a product that's already live and growing.

Ownership here is genuine. You'll work directly with leadership, influence product direction, and own your work from problem definition through ship. No gatekeeping, no waiting for a brief.

The Salesforce acquisition puts our work in front of one of the largest enterprise customer bases on the planet. It is important that the team remains nimble and autonomous to keep innovation moving.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $123,100 - $186,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.