Remote Senior AI PM for Conversational Agent Platform

Salesforce, Inc.; San Francisco (CA); Remote; USD 173,000 - 260,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Product Manager for PiperApply, overseeing Piper's intelligence and behavior across chat, voice, video, and email channels.

You will define success metrics, partner with AI/engineering teams, and drive end-to-end improvements in Piper’s conversation quality for a fast-moving B2B SaaS product. The role emphasizes AI fluency, technical collaboration, and independence in a remote work setup, with strong alignment to Salesforce’s values and a focus on scalable

Qualifications

• 5+ years of product management experience in a fast-moving B2B SaaS environment.
• Strong technical and product literacy, comfortable with AI/LLM-powered products.
• Excellent cross-functional communication and ability to explain AI behavior clearly.

Responsibilities

• Own Piper's conversation quality across channels and surfaces.
• Turn ambiguity into testable requirements for agent behavior with engineers.
• Define and track success by setting quality standards and visibility of Piper's performance.

Skills

5+ years PM

AI fluency

Cross-functional collaboration

Technical literacy

Education

Related technical degree

Tools

Claude

AI tools

Job description

Salesforce, Inc. is seeking a Senior Product Manager for PiperApply, overseeing Piper's intelligence and behavior across chat, voice, video, and email channels.

You will define success metrics, partner with AI/engineering teams, and drive end-to-end improvements in Piper’s conversation quality for a fast-moving B2B SaaS product. The role emphasizes AI fluency, technical collaboration, and independence in a remote work setup, with strong alignment to Salesforce’s values and a focus on scalable