Senior AI Platform Lead, Conversational & Mobile Tech (Hybrid)

Charles Schwab; Southlake (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Sabbatical after 5 years of service

Paid parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab seeks an entrepreneurial Senior Manager for Conversational AI platform technology to lead the virtual assistant platform across mobile, web, and smart devices. You’ll drive AI-powered solutions, ensure platform resiliency, and partner with product, UX, Data Science, and operations to deliver efficient client experiences.

You will oversee cross-functional teams of engineers, SDET’s, Scrum Masters, and TPMs, guiding priorities and architecture while delivering innovative, scalable

Qualifications

• Bachelor’s degree in computer engineering or related field.
• 10+ years of software engineering experience with progressive technical leadership.
• 7+ years of Team Management experience.
• Strong programming background in Java and Python.
• Strong experience designing REST APIs and microservices.
• Experience building systems on Public Cloud Platforms (GCP, AWS etc.).
• Experience implementing Infrastructure as Code using Terraform.
• Experience leveraging AI-assisted development tools and modern engineering practices to improve developer productivity.
• Experience with building or managing enterprise chat platforms based on conversational AI platforms such as Google Dialogflow, Amazon Lex, IBM Watson, Microsoft Bot Framework, or equivalent is preferred.
• Experience developing AI-powered applications using modern ML platforms, AI frameworks and agent-based architectures is preferred.
• Experience in Mobile native technology (iOS & Android) is preferred.

Responsibilities

• Managing scrum teams that consist of senior tech leaders and individual contributors
• People Leadership and growth of team through skills development, objective setting, and career guidance
• Technical experience in all phases of the software development lifecycle
• Partnering with product Management, business partners and other organizations on backlog definition, prioritization, and refinement
• Manage Tier 1 service and availability engineering to address platform health
• Excellent communication and presentation skills and ability to connect with all levels of business leadership team
• Ability to meet deadlines, manage multiple projects simultaneously and work in a dynamic team-oriented work environment

Skills

Java

Python

REST APIs

Microservices

AI-assisted tools

Education

Bachelor’s degree in computer engineering or related field

Tools

Terraform

Dialogflow

Amazon Lex

IBM Watson

Microsoft Bot Framework

Job description

Charles Schwab seeks an entrepreneurial Senior Manager for Conversational AI platform technology to lead the virtual assistant platform across mobile, web, and smart devices. You’ll drive AI-powered solutions, ensure platform resiliency, and partner with product, UX, Data Science, and operations to deliver efficient client experiences.

You will oversee cross-functional teams of engineers, SDET’s, Scrum Masters, and TPMs, guiding priorities and architecture while delivering innovative, scalable