Senior Manager, Conversational AI Platform

Charles Schwab; Austin (TX); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

401(k) match

Sabbatical after 5 years

Parental leave

Tuition reimbursement

Health insurance

Job summary

Charles Schwab in Austin, TX is seeking a Senior Manager for Conversational AI platform technology within the Mobile Technology group. You will lead cross-functional teams to advance the virtual assistant platform using AI/ML to improve client experiences across mobile, web, and voice channels.

The role entails shaping strategy, delivering scalable solutions, partnering with product, UX, Data Science, and operations, and ensuring platform resiliency and strong performance in a fast-paced

Qualifications

• Bachelor's degree in computer engineering or related field.
• 10+ years of software engineering with progressive technical leadership.
• 7+ years of team management experience.
• Strong programming background in Java and Python.
• Experience designing REST APIs and microservices.
• Experience building systems on Public Cloud Platforms (GCP, AWS).
• Experience implementing Infrastructure as Code using Terraform.
• Experience leveraging AI-assisted development tools to improve productivity.
• Experience with enterprise chat platforms (Dialogflow/Lex/Watson/Bot Framework).
• Experience developing AI-powered applications using modern ML platforms and agent-based architectures; mobile native iOS/Android preferred.

Responsibilities

• Managing scrum teams that consist of senior tech leaders and individual contributors.
• People leadership and growth of team through skills development, objective setting, and career guidance.
• Technical experience in all phases of the software development lifecycle.
• Partnering with product management, business partners and other organizations on backlog definition, prioritization, and refinement.
• Manage Tier 1 service and availability engineering to address platform health.
• Excellent communication and presentation skills and ability to connect with all levels of business leadership.
• Ability to meet deadlines, manage multiple projects simultaneously and work in a dynamic team-oriented work environment.

Skills

Leadership

Java

Python

REST APIs

Microservices

Cloud (GCP/AWS)

Terraform

AI tools

Conversational AI

Mobile development

Education

Bachelor’s degree in computer engineering or related field

Tools

Dialogflow

Lex

IBM Watson

Bot Framework

Job description

Charles Schwab in Austin, TX is seeking a Senior Manager for Conversational AI platform technology within the Mobile Technology group. You will lead cross-functional teams to advance the virtual assistant platform using AI/ML to improve client experiences across mobile, web, and voice channels.

The role entails shaping strategy, delivering scalable solutions, partnering with product, UX, Data Science, and operations, and ensuring platform resiliency and strong performance in a fast-paced