Sr Team Manager - Mobile Engineering Conversational AI

Charles Schwab; Lone Tree (CO); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid time for vacation and sabbatical

Paid parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is seeking a Senior Manager to lead our Conversational AI platform, driving AI-powered experiences across mobile, web, and voice channels. You will manage cross-functional teams of engineers, SDETs, and TPMs, partnering with product, UX, Data Science, and operations to deliver scalable AI solutions.

The role emphasizes building resilient, scalable systems, advancing developer productivity with AI-assisted tools, and shaping the next generation of Schwab’s digital client

Qualifications

• Bachelor’s degree in computer engineering or related field.
• 10+ years software engineering with progressive technical leadership.
• 7+ years team management experience.
• Strong programming background in Java and Python.
• Strong experience designing REST APIs and microservices.
• Experience building systems on Public Cloud Platforms (GCP, AWS etc.).
• Experience implementing Infrastructure as Code using Terraform.
• Experience leveraging AI-assisted development tools to improve developer productivity.
• Experience with building or managing enterprise chat platforms based on conversational AI platforms.
• Experience developing AI-powered applications using modern ML platforms and agent-based architectures.

Responsibilities

• Lead cross-functional teams of engineers, SDET’s, Scrum masters and TPMs.
• Develop people through skills development, objective setting, and career guidance.
• Oversee software development lifecycle across multiple projects.
• Partner with product management and other orgs for backlog definition and prioritization.
• Ensure Tier 1 service availability and platform health.
• Communicate effectively with all levels of business leadership.
• Manage multiple projects and meet deadlines in a dynamic environment.

Skills

Java

Python

REST APIs

Microservices

Leadership

Team Management

Cloud platforms

Terraform

AI-assisted development

Conversational AI

Education

Bachelor’s degree in computer engineering or related field

Tools

Terraform

Google Dialogflow / Amazon Lex / IBM Watson / Microsoft Bot Framework

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Mobile Technology group is responsible for Mobile, Web, Services and Cloud technology strategy for Schwab Retail, Retirement and Advisor Services. In this role, you will work in Schwab’s Mobile Technology team on the next generation of Middleware Services driving a cutting-edge mobile experience for clients.

We are seeking an entrepreneurial and passionate senior manager for Conversational AI platform technology. This leader is responsible for developing and maintaining the virtual assistant platform by leveraging artificial intelligence and machine learning offerings, to improve the client experience across channels including, mobile, web, smart speakers etc.

This role can expect to tackle exciting challenges like leveraging new and emerging technologies to deliver best in class experiences to clients while ensuring platform resiliency and stability.

The Senior manager will be leading cross functional high-performance teams of engineers, SDET’s, Scrum masters and Technical Program Managers. They will be partnering with various stakeholders including product, UX, Data Science, Content as well as operational teams to deliver innovative solutions that will help deliver efficient experiences to clients.

Position Responsibilities:

• Managing scrum teams that consist of senior tech leaders and individual contributors
• People Leadership and growth of team through skills development, objective setting, and career guidance
• Technical experience in all phases of the software development lifecycle
• Partnering with product Management, business partners and other organizations on backlog definition, prioritization, and refinement
• Manage Tier 1 service and availability engineering to address platform health
• Excellent communication and presentation skills and ability to connect with all levels of business leadership team
• Ability to meet deadlines, manage multiple projects simultaneously and work in a dynamic team-oriented work environment

What you have

Required Qualifications:

• Bachelor’s degree in computer engineering OR related degree
• 10+ years of software engineering experience with progressive technical leadership
• 7+ years of Team Management experience
• Strong programming background in Java and Python
• Strong experience designing REST APIs and microservices
• Experience building systems on Public Cloud Platforms (GCP, AWS etc.)
• Experience implementing Infrastructure as Code using Terraform
• Experience leveraging AI-assisted development tools and modern engineering practices to improve developer productivity
• Experience with building or managing enterprise chat platforms based on conversational AI platforms such as Google Dialogflow, Amazon lex, IBM Watson, Microsoft Bot framework, or equivalent is preferred
• Experience developing AI-powered applications using modern ML platforms, AI frameworks and agent-based architectures is preferred
• Experience in Mobile native technology (iOS & Android) is preferred

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance