Sr Team Manager - Mobile Engineering Conversational AI

Charles Schwab; Austin (TX); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

401(k) match

Sabbatical after 5 years

Parental leave

Tuition reimbursement

Health insurance

Job summary

Charles Schwab in Austin, TX is seeking a Senior Manager for Conversational AI platform technology within the Mobile Technology group. You will lead cross-functional teams to advance the virtual assistant platform using AI/ML to improve client experiences across mobile, web, and voice channels.

The role entails shaping strategy, delivering scalable solutions, partnering with product, UX, Data Science, and operations, and ensuring platform resiliency and strong performance in a fast-paced

Qualifications

• Bachelor's degree in computer engineering or related field.
• 10+ years of software engineering with progressive technical leadership.
• 7+ years of team management experience.
• Strong programming background in Java and Python.
• Experience designing REST APIs and microservices.
• Experience building systems on Public Cloud Platforms (GCP, AWS).
• Experience implementing Infrastructure as Code using Terraform.
• Experience leveraging AI-assisted development tools to improve productivity.
• Experience with enterprise chat platforms (Dialogflow/Lex/Watson/Bot Framework).
• Experience developing AI-powered applications using modern ML platforms and agent-based architectures; mobile native iOS/Android preferred.

Responsibilities

• Managing scrum teams that consist of senior tech leaders and individual contributors.
• People leadership and growth of team through skills development, objective setting, and career guidance.
• Technical experience in all phases of the software development lifecycle.
• Partnering with product management, business partners and other organizations on backlog definition, prioritization, and refinement.
• Manage Tier 1 service and availability engineering to address platform health.
• Excellent communication and presentation skills and ability to connect with all levels of business leadership.
• Ability to meet deadlines, manage multiple projects simultaneously and work in a dynamic team-oriented work environment.

Skills

Leadership

Java

Python

REST APIs

Microservices

Cloud (GCP/AWS)

Terraform

AI tools

Conversational AI

Mobile development

Education

Bachelor’s degree in computer engineering or related field

Tools

Dialogflow

Lex

IBM Watson

Bot Framework

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Mobile Technology group is responsible for Mobile, Web, Services and Cloud technology strategy for Schwab Retail, Retirement and Advisor Services. In this role, you will work in Schwab’s Mobile Technology team on the next generation of Middleware Services driving a cutting-edge mobile experience for clients.

We are seeking an entrepreneurial and passionate senior manager for Conversational AI platform technology. This leader is responsible for developing and maintaining the virtual assistant platform by leveraging artificial intelligence and machine learning offerings, to improve the client experience across channels including, mobile, web, smart speakers etc.

This role can expect to tackle exciting challenges like leveraging new and emerging technologies to deliver best in class experiences to clients while ensuring platform resiliency and stability.

The Senior manager will be leading cross functional high-performance teams of engineers, SDET’s, Scrum masters and Technical Program Managers. They will be partnering with various stakeholders including product, UX, Data Science, Content as well as operational teams to deliver innovative solutions that will help deliver efficient experiences to clients.

Position Responsibilities

• Managing scrum teams that consist of senior tech leaders and individual contributors
• People Leadership and growth of team through skills development, objective setting, and career guidance
• Technical experience in all phases of the software development lifecycle
• Partnering with product Management, business partners and other organizations on backlog definition, prioritization, and refinement
• Manage Tier 1 service and availability engineering to address platform health
• Excellent communication and presentation skills and ability to connect with all levels of business leadership team
• Ability to meet deadlines, manage multiple projects simultaneously and work in a dynamic team-oriented work environment

What you have

Required Qualifications

• Bachelor’s degree in computer engineering OR related degree
• 10+ years of software engineering experience with progressive technical leadership
• 7+ years of Team Management experience
• Strong programming background in Java and Python
• Strong experience designing REST APIs and microservices
• Experience building systems on Public Cloud Platforms (GCP, AWS etc.)
• Experience implementing Infrastructure as Code using Terraform
• Experience leveraging AI-assisted development tools and modern engineering practices to improve developer productivity
• Experience with building or managing enterprise chat platforms based on conversational AI platforms such as Google Dialogflow, Amazon lex, IBM Watson, Microsoft Bot framework, or equivalent is preferred
• Experience developing AI-powered applications using modern ML platforms, AI frameworks and agent-based architectures is preferred
• Experience in Mobile native technology (iOS & Android) is preferred

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance