Senior AI Platform Engineer: Real-Time Voice & Telephony

Motorola Solutions; Newark (NJ); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, Dental, Vision benefits

401K with company match

10 paid holidays

Generous paid time off

Employee stock purchase plan

Parental & Family leave

Job summary

Motorola Solutions is seeking a Sr Software Engineer to set technical direction for the AI Agent Platform team behind Hyper's emergency response products. You will shape long-term technical strategy, mentor engineers, and own cross-cutting issues from real-time AI pipelines to backend infrastructure.

You will lead the design of real-time voice AI systems used by 911 telecommunicators, ensuring reliability, security, and excellent performance in a high-stakes domain.

Qualifications

• 8+ years of experience building real-time communication systems.
• Experience with Speech-to-Text / Text-to-Speech and LLM/agentic/RAG architectures.
• Experience with PostgreSQL and cloud infrastructure.
• Experience in public safety or high-trust domains is a plus.

Responsibilities

• Lead the design and operation of real-time voice AI systems that support human 911 telecommunicators at scale.
• Identify and solve the hardest problems in our stack: low-latency audio, streaming, telephony, LLM orchestration, and human-in-the-loop AI workflows.
• Drive engineering excellence across reliability, availability, security, and performance - defining the standards the team operates by.
• Partner with product, design, and operations leadership to translate ambiguous customer and operational problems into technical strategy.
• Mentor engineers; raise the floor and the ceiling of the team’s technical work through reviews, design feedback, and pairing.
• Build and evolve evaluation, testing, and observability frameworks for AI-assisted systems.
• Lead incident response and post-incident reviews; own runbook quality and on-call health for the systems the team is responsible for.

Skills

Production software engineering

Technical leadership

Real-time systems

AI pipelines

Public safety domain

Tools

Elixir

Go

Python

Rust

Job description

Motorola Solutions is seeking a Sr Software Engineer to set technical direction for the AI Agent Platform team behind Hyper's emergency response products. You will shape long-term technical strategy, mentor engineers, and own cross-cutting issues from real-time AI pipelines to backend infrastructure.

You will lead the design of real-time voice AI systems used by 911 telecommunicators, ensuring reliability, security, and excellent performance in a high-stakes domain.