Sr Software Engineer, AI Agent Platform

Motorola Solutions; Salt Lake City (UT); On-site; USD 140,000 - 190,000; Full time

Job summary

Motorola Solutions, a global leader in mission-critical technology, seeks a Sr Software Engineer to set technical direction for the AI Agent Platform behind Hyper's emergency response products. You will own the architecture of real-time voice AI pipelines, telephony, and backend infrastructure, influencing long-term technical strategy.

You'll mentor engineers, drive reliability, security, and performance, and partner with product, design, and operations to translate ambiguous customer problems

Qualifications

• Production-grade software engineering with leadership experience.
• Designed and operated large, complex systems in high-stakes domains.
• Experience across backend, infrastructure, AI pipelines, and product surfaces.

Responsibilities

• Lead the design and operation of real-time voice AI systems at scale.
• Address hardest problems: low-latency audio, streaming, telephony, LLM orchestration, human-in-the-loop workflows.
• Drive reliability, security, and performance standards across the stack.
• Mentor engineers and provide design feedback to raise the team's bar.
• Lead incident response and post-incident reviews for critical systems.
• Represent engineering in conversations with customers and stakeholders.

Skills

Technical leadership

Architectural design

Real-time AI pipelines

Telephony systems

Mentoring

Product collaboration

Tools

WebRTC

SIP trunking

RTP/SRTP

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Hyper, a Motorola Solutions Company, a leader in conversational, agentic AI designed to reduce the burden on understaffed public safety answering points (PSAPs) by handling non-emergency calls. It is revolutionizing emergency response systems through cutting-edge AI technologies. Our first product is reducing 911 wait times by alleviating administrative work from highly trained 911 telecommunicators.

Job Description

We're looking for a Sr Software Engineer to set technical direction for the AI Agent Platform team behind Hyper's emergency response products (Motorola Solutions announced that it acquired Hyper on April 9, 2026).

You’ll be a senior technical leader responsible for the architecture of our most critical systems. You'll shape long-term technical strategy, mentor engineers across the team, and own the toughest cross-cutting problems - from real‑time AI pipelines and telephony to backend infrastructure and product surfaces. We expect engineers to use AI agents in their own work. But because this is mission‑critical software, humans still own quality, judgment, and what ships - and as a Sr Engineer, you set the bar for what "good" looks like.

What You'll Do

• Lead the design and operation of real-time voice AI systems that support human 911 telecommunicators at scale.

• Identify and solve the hardest problems in our stack: low-latency audio, streaming, telephony, LLM orchestration, and human-in-the-loop AI workflows.

• Drive engineering excellence across reliability, availability, security, and performance - defining the standards the team operates by.

• Partner with product, design, and operations leadership to translate ambiguous customer and operational problems into technical strategy.

• Mentor engineers; raise the floor and the ceiling of the team's technical work through reviews, design feedback, and pairing.

• Build and evolve evaluation, testing, and observability frameworks for AI‑assisted systems.

• Lead incident response and post‑incident reviews; own runbook quality and on‑call health for the systems the team is responsible for.

• Represent engineering in conversations with public safety customers, partners, and Motorola Solutions stakeholders when deep technical credibility is required.

You Might Be a Fit If

• You have production software engineering experience, with a clear track record of technical leadership.

• You've designed, shipped, and operated large, complex systems in high‑stakes domains

• You are comfortable working across backend, infrastructure, AI pipelines, and product surfaces.

• You can turn ambiguous product or operational problems into clear technical plans for the team.

• You use AI tools daily, but you set the standard for how your team uses them responsibly - speed without compromising quality.

• You raise the engineering bar around tests, observability, code review, security, and clean abstractions.

• You mentor effectively. Engineers around you get better because of how you work.

• You have strong product judgment and care deeply about the humans using what you build.

• You thrive in a small, fast-moving team with high ownership and low ego, and you can scale that culture as we grow.

• You want to work on AI systems that matter beyond demos.

Relevant Experience

We do not expect every candidate to have all of these. We care more about strong engineering judgment, learning velocity, and ownership than exact keyword matches.

Relevant experience may include:

• Architecting LLM, agentic, or RAG systems in production, including evals and prompt test harnesses at scale.

• Deep expertise in Speech-to-Text, Text-to-Speech, Voice Activity Detection, endpointing, interruption handling, noise filtering, diarization, or audio streaming.

• Telephony and voice infrastructure: PSTN, SIP trunking, PBX, and call routing.

• Real-time communication systems using WebRTC, WebSockets, RTP/SRTP, media streaming, or low‑latency audio transport - including operating these systems under production load.

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