Senior AI/ML Platform Operations Engineer - Remote

CSAA; New Mexico; Remote; USD 105,000 - 141,000; Full time

Job summary

CSAA Insurance Group is seeking a Software Engineer III to lead AI/ML platform operations, reliability, and governance for enterprise AI workloads. The role collaborates with Data Engineering, Data Science, Architecture, Security, and Product teams to support production AI workloads and enable AI adoption across the organization.

Responsibilities include building automation, observability, and CI/CD improvements, ensuring scalable deployment, and leading incident management to minimize risk

Qualifications

• 3+ years of progressive experience in software engineering, platform engineering, cloud operations, MLOps, DevOps, or related technical disciplines.
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
• Experience supporting production cloud-based applications and services in AWS environments.
• Strong experience with software engineering and automation using languages such as Python, Java, JavaScript/TypeScript, or Node.js.
• Experience with CI/CD, build, integration, and deployment tools such as Jenkins, Maven, GitHub Actions, or equivalent.
• Experience with cloud-native services including compute, storage, networking, databases, and serverless architectures.
• Experience building and maintaining operational monitoring, observability, and alerting solutions.
• Strong troubleshooting, incident response, and root cause analysis skills.
• Excellent communication, collaboration, and technical leadership capabilities.

Responsibilities

• Provide technical leadership for AI/ML platforms including Palantir Foundry, AWS Bedrock, Amazon SageMaker, and related cloud-native technologies.
• Ensure platform reliability, scalability, performance, security, and operational readiness for production AI workloads.
• Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and Generative AI services.
• Establish operational standards, service-level objectives (SLOs), and platform governance practices.
• Design and implement automation, monitoring, observability, and operational tooling to improve platform reliability and efficiency.
• Develop and maintain dashboards, health metrics, alerts, logging frameworks, and operational runbooks.
• Enhance CI/CD pipelines, deployment automation, infrastructure-as-code, and model release processes.
• Implement best practices for MLOps, model monitoring, model lifecycle management, and AI operational governance.

Skills

Python

Java

JavaScript/TypeScript

Node.js

CI/CD

Automation

Observability

Education

Bachelor's degree (CS/Engineering/IT)

Tools

Palantir Foundry

AWS Bedrock

Amazon SageMaker

Datadog

Splunk

Grafana

Prometheus

CloudWatch

Jenkins

Maven

GitHub Actions

Job description

CSAA Insurance Group is seeking a Software Engineer III to lead AI/ML platform operations, reliability, and governance for enterprise AI workloads. The role collaborates with Data Engineering, Data Science, Architecture, Security, and Product teams to support production AI workloads and enable AI adoption across the organization.

Responsibilities include building automation, observability, and CI/CD improvements, ensuring scalable deployment, and leading incident management to minimize risk