Senior AI Experience Orchestration Leader

Genesys Cloud Services, Inc.; Des Moines (IA); Remote; USD 134,000 - 236,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Telehealth coverage

Flexible work schedules and work from?

Development and career growth

Open time off + holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking an AI and Experience Orchestration Director to advance the native AI and orchestration portfolio, working with core account teams and clients to deliver transformative customer experiences.

You will lead strategy with senior stakeholders, shape opportunities, and guide initiatives across marketing, product, customer success and services while driving adoption of MEDDPICC and AI-powered solutions.

Qualifications

• Strong subject matter expertise in AI, pre sales, and customer experience technology.
• Experience in sales overlay, specialist, or subject matter expert functions.
• 10–12 years of experience in software, cloud, or AI related roles.
• Proven capability in AI powered customer experience and conversational AI solutions.
• Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes.
• Experience coordinating and executing AI proofs of concept.
• Ability to create effective territory and account strategies that support growth objectives.
• Strong critical thinking, problem solving, and communication skills.
• Effective presentation skills with the ability to serve as a compelling subject matter expert.
• Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams.

Responsibilities

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders.
• Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams.
• Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting.
• Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives.
• Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team.
• Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration.
• Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities.
• Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services.
• Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives.
• Ad-hoc duties as required by management.

Skills

AI expertise

Pre-sales

Customer experience tech

Sales overlay

Stakeholder engagement

Presentation skills

Team collaboration

Problem solving

Tools

MEDDPICC

Job description

Genesys is seeking an AI and Experience Orchestration Director to advance the native AI and orchestration portfolio, working with core account teams and clients to deliver transformative customer experiences.

You will lead strategy with senior stakeholders, shape opportunities, and guide initiatives across marketing, product, customer success and services while driving adoption of MEDDPICC and AI-powered solutions.