Head of AI Experience Orchestration

Genesys; United States; Remote; USD 180,000 - 280,000; Full time

Job summary

Genesys is building AI-powered customer experiences at scale. We are seeking an AI and Experience Orchestration Director to bring innovative solutions to core account teams and clients, driving strategic opportunities across internal and external stakeholders.

The role demands subject matter expertise in AI-powered customer experience and a proven track record of exceeding goals. Join a global team focused on enterprise-grade AI, experience orchestration, and sales motion excellence, with

Qualifications

• Strong subject matter expertise in AI-powered customer experience.
• Experience in sales overlay or specialist functions.
• 10–12 years in software, cloud, or AI related roles.
• Ability to influence without direct authority and collaborate cross-functionally.
• Proven capability in AI proofs of concept and pilots.

Responsibilities

• Demonstrate advanced expertise in AI and lead discussions with technical and business stakeholders.
• Engage senior and C-level leaders and orchestrate opportunities across teams.
• Influence deal strategy and support territory planning, pipeline creation and forecasting.
• Drive field execution of AI portfolio programs including campaigns and enablement.
• Lead customer workshops to shape AI use cases and pilots.

Skills

AI expertise

Pre-sales

Sales leadership

C-level engagement

Strategic deals

Job description

Genesys is building AI-powered customer experiences at scale. We are seeking an AI and Experience Orchestration Director to bring innovative solutions to core account teams and clients, driving strategic opportunities across internal and external stakeholders.

The role demands subject matter expertise in AI-powered customer experience and a proven track record of exceeding goals. Join a global team focused on enterprise-grade AI, experience orchestration, and sales motion excellence, with