Senior AI Engineer - Agentic Systems Leader

Servicenow; Minneapolis (MN); Hybrid; USD 172,000 - 301,000; Full time

Benefits offered by this job

Health plans

401(k) plan

ESPP

Matching donations

Time off flexibility

Family leave

Job summary

Veza is the pioneer in identity security, now part of the ServiceNow family, seeking an experienced software leader to architect production-grade agentic AI systems for Access Management at enterprise scale. You will steer multi-agent orchestration, tool use, and memory, delivering robust security workflows for Fortune 500 data.

You will partner with product and platform teams to ground AI in retrieval patterns, ensure safety and governance, and mentor engineers on production AI practices, code

Qualifications

• 8+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems.
• Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool calling, planning loops, memory, and failure recovery.
• Production-grade Python. Systems language (Go, Java, or C++) is a plus.
• Working experience with frontier AI SDKs — prompt engineering, structured outputs, and model evaluation in production settings.
• Familiarity with RAG and retrieval patterns in production — vector stores, hybrid search, and retrieval evaluation metrics.
• Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices.

Responsibilities

• Architect and operate production-grade agentic AI systems.
• Lead multi-agent orchestration, tool calling, and memory in production.
• Define architecture patterns and scalability guardrails for autonomous enterprise security.
• Collaborate with product and platform teams to ground agents in retrieval.
• Coach engineers on production AI practices and code quality.

Skills

8+ years experience

Agentic systems design

Production-grade Python

Frontier AI SDKs

RAG retrieval patterns

Technical leadership

Job description

Veza is the pioneer in identity security, now part of the ServiceNow family, seeking an experienced software leader to architect production-grade agentic AI systems for Access Management at enterprise scale. You will steer multi-agent orchestration, tool use, and memory, delivering robust security workflows for Fortune 500 data.

You will partner with product and platform teams to ground AI in retrieval patterns, ensure safety and governance, and mentor engineers on production AI practices, code