Senior AI-Driven Retail Learning Leader

Capital One; Richmond (AL); On-site; USD 149,000 - 188,000; Full time

Job summary

Capital One is seeking a Senior Learning Manager to lead the Retail Learning & Development team, shaping end-to-end learning strategy for Bank Voice, Operations, and Customer Protection frontline associates. You will foster AI-enabled, engaging learning experiences, accelerate time-to-market, and coach a high-performing team to scale innovations across the business.

The role emphasizes strategic partnering with executives, governance of learning programs, and driving a culture of continuous

Qualifications

• 5+ years in Learning & Development
• 3+ years in client-facing learning consulting
• 3+ years in learning strategy creation
• 5+ years in project/program management
• 3+ years in people management

Responsibilities

• Consult with senior leaders to diagnose performance gaps and align learning solutions
• Set multi-year learning strategy and roadmap including onboarding and upskilling
• Synthesize analytics into executive narratives and present business impact
• Drive adoption of AI-enabled learning tools and adaptive pathways
• Lead and develop a high-performing learning team

Skills

Learning & Development

Leadership

Strategic thinking

AI integration

Project management

Client-facing consulting

People management

Education

High school diploma or equivalent

Job description

Capital One is seeking a Senior Learning Manager to lead the Retail Learning & Development team, shaping end-to-end learning strategy for Bank Voice, Operations, and Customer Protection frontline associates. You will foster AI-enabled, engaging learning experiences, accelerate time-to-market, and coach a high-performing team to scale innovations across the business.

The role emphasizes strategic partnering with executives, governance of learning programs, and driving a culture of continuous