Senior AI-Driven Product Manager, Service Experience

LawnStarter; Seattle (WA); On-site; USD 185,000 - 230,000; Full time

Job summary

LawnStarter is seeking a Senior Product Manager to lead the Service Experience workstream, accountable for the product strategy and end-to-end delivery with AI integration. You’ll partner across engineering, design, data, marketing, and operations to accelerate speed and quality while shaping how AI reshapes our service experience.

You will define and ship policies, eval systems, and mechanisms that ensure trustworthy AI and measurable impact on Contribution LTV and brand promises, while

Responsibilities

• Own the Service Experience swim lane product strategy and roadmap.
• Develop AI-powered support for customers and Pros with eval systems.
• Define and own company-level metrics like Contribution LTV and brand-promise.
• Shape the vision how AI transforms the customer and Pro experience.

Job description

LawnStarter is seeking a Senior Product Manager to lead the Service Experience workstream, accountable for the product strategy and end-to-end delivery with AI integration. You’ll partner across engineering, design, data, marketing, and operations to accelerate speed and quality while shaping how AI reshapes our service experience.

You will define and ship policies, eval systems, and mechanisms that ensure trustworthy AI and measurable impact on Contribution LTV and brand promises, while