Senior AI-Driven Localization Operations Lead

Smartling; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Smartling, the AI-native translation platform, is seeking a Senior Localization Operations Specialist on the Managed Services team. You will own complex, high-volume client accounts end-to-end from design through delivery and retrospectives, designing scalable localization processes for multi-account environments.

The role requires 3–5 years in localization operations, hands-on experience with Smartling, and strong mentoring skills to guide junior coordinators.

Qualifications

• 3–5 years of experience in localization project management or operations.
• Ownership of complex, high-volume client accounts.
• Experience mentoring or coaching junior Localization Coordinators and Operations Specialists.
• Excellent written and verbal communication with senior client stakeholders.

Responsibilities

• Own complex or high-volume customer accounts end-to-end from design through delivery.
• Design and optimize localization processes to improve efficiency, scalability, and quality.
• Lead escalation resolution with proactive, clear client communication.
• Partner with customers and cross-functional teams to scale localization programs.
• Identify operational risks and mitigate them before impact.
• Mentor junior Localization Coordinators and Operations Specialists.

Skills

Localization program management

Escalation management

Mentoring / coaching

Communication skills

Tools

Smartling

Job description

Smartling, the AI-native translation platform, is seeking a Senior Localization Operations Specialist on the Managed Services team. You will own complex, high-volume client accounts end-to-end from design through delivery and retrospectives, designing scalable localization processes for multi-account environments.

The role requires 3–5 years in localization operations, hands-on experience with Smartling, and strong mentoring skills to guide junior coordinators.