Sr. Localization Project Manager

Smartling; United States; In loco; USD 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

Smartling, the AI-native translation platform, is seeking a Senior Localization Operations Specialist on the Managed Services team. You will own complex, high-volume client accounts end-to-end from design through delivery and retrospectives, designing scalable localization processes for multi-account environments.

The role requires 3–5 years in localization operations, hands-on experience with Smartling, and strong mentoring skills to guide junior coordinators.

Competenze

• 3–5 years of experience in localization project management or operations.
• Ownership of complex, high-volume client accounts.
• Experience mentoring or coaching junior Localization Coordinators and Operations Specialists.
• Excellent written and verbal communication with senior client stakeholders.

Mansioni

• Own complex or high-volume customer accounts end-to-end from design through delivery.
• Design and optimize localization processes to improve efficiency, scalability, and quality.
• Lead escalation resolution with proactive, clear client communication.
• Partner with customers and cross-functional teams to scale localization programs.
• Identify operational risks and mitigate them before impact.
• Mentor junior Localization Coordinators and Operations Specialists.

Conoscenze

Localization program management

Escalation management

Mentoring / coaching

Communication skills

Strumenti

Smartling

Descrizione del lavoro

Overview

Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global - ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform - and we're just getting started. As a Senior Localization Operations Specialist (previously Sr. Localization Project Manager) on Smartling's Managed Services team, you'll own complex, larger-scale customer accounts and serve as an operational advisor to both clients and junior team members. This role blends hands-on execution with strategic thinking - you'll optimize workflows, lead escalation resolution, and help clients mature their localization programs, all while mentoring the next generation of Loc Ops Specialists. We are looking for a hire based on the US East Coast at this time. You Will Own complex or high-volume customer accounts end-to-end - from process design through delivery and retrospective. Design and optimize localization processes to improve efficiency, scalability, and quality across diverse client accounts and operational environments. Lead escalation resolution with minimal oversight, driving issues to closure while maintaining clear, proactive communication with clients throughout the resolution process. Partner with customers and cross-functional teams to improve localization processes and support the scaling of their programs effectively. Proactively identify operational risks - including volume spikes and tooling gaps - and mitigate them before they impact delivery or quality. Mentor junior Localization Coordinators and Operations Specialists on process design, platform usage, and execution best practices. You Have 3-5 years of experience in localization project management or operations, including ownership of complex accounts. Deep hands-on experience with Smartling or comparable enterprise translation management systems (TMS). Demonstrated ability to design, optimize, and govern localization processes at scale across complex, multi-account environments. Strong track record of managing escalations and navigating challenging customer conversations, providing advisory support, education, and guidance to drive successful resolution. Experience mentoring or coaching junior Localization Coordinators and Operations Specialists, with the ability to clearly explain complex concepts and provide effective training in a localization or operations context. Excellent written and verbal communication skills, with experience engaging senior client stakeholders. Solid understanding of localization industry trends, AI-enabled tooling, translation memory (TM) strategy, and localization frameworks. Preferred but not required Working knowledge of file engineering fundamentals, scripting languages, and localization engineering concepts, inc