Remote Localization Operations Lead (Enterprise)

Smartling; United States; Remoto; USD 60.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote-first

Competitive salary

401(k) + company match

Health insurance

Generous PTO

Parental leave

Apple equipment

Employee referral program

Descrizione del lavoro

Smartling is seeking a Localization Operations Specialist on the Managed Services team to own end-to-end localization for enterprise clients. This remote-first role targets US East Coast candidates, acting as the operational contact and trusted advisor while coordinating cross-functional teams to optimize processes and leverage AI tooling where applicable.

Ideal candidates have 2–3 years in localization or translation project management, strong client management skills, and proficiency with

Competenze

• At least 2-3 years of localization or translation project management experience, ideally in a managed services or agency environment.
• Solid understanding of localization file formats, content types, and CAT/TMS tooling
• Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally
• Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent)
• Experience coordinating with cross-functional teams across engineering, QA, and vendor management
• Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones
• Strong written and verbal communication skills

Mansioni

• Act as your clients' embedded localization operations expert, serving as the primary operational point of contact and trusted advisor for assigned accounts.
• Foster strong stakeholder relationships, navigate competing priorities, and coordinate cross-functional teams to ensure the successful execution and continuous improvement of clients' localization programs.
• Design and optimize localization processes within the company’s platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client’s unique requirements, including effective use of AI tooling where applicable.
• Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks.
• Proactively drive operational excellence by identifying and implementing process improvements, documenting best practices, and leveraging automation and AI-enabled solutions to streamline workflows, enhance scalability, and improve team efficiency.

Conoscenze

Localization project management

CAT/TMS tooling

Client management

PM tools (Jira, Asana, Looker)

Cross-functional coordination

Organization & time management

Written & verbal communication

Strumenti

Jira

Asana

Google Sheets

Looker

Descrizione del lavoro

Smartling is seeking a Localization Operations Specialist on the Managed Services team to own end-to-end localization for enterprise clients. This remote-first role targets US East Coast candidates, acting as the operational contact and trusted advisor while coordinating cross-functional teams to optimize processes and leverage AI tooling where applicable.

Ideal candidates have 2–3 years in localization or translation project management, strong client management skills, and proficiency with