Senior AI-Driven Customer Success Manager

Workday; Illinois; Hybrid; USD 108,000 - 192,000; Full time

Benefits offered by this job

Flexible work

Equal opportunity employer

Job summary

Workday in Boston is seeking a Customer Success Manager to advocate for clients, align solutions with business goals, and drive ROI across the AI journey. You will lead cross-functional teams and guide adoption to maximize value from the Workday platform.

The role supports flexible, hybrid work with travel up to 30%. A bachelor degree and 5+ years in related roles are preferred, plus strong communication and executive-level collaboration.

Qualifications

• 5+ years of experience in Customer Success, Sales, or Software Consulting.
• 1+ year of experience with AI go-to-market strategies and consumption.

Responsibilities

• Strategic Partnership: Partner with customers to align Workday solutions with their business objectives, driving measurable value and long-term success.
• Cross-Functional Collaboration: Orchestrate cross functional teams (Sales, Services, Product) to provide a cohesive experience across the customer lifecycle.
• Data-Driven Proactive Adoption & Innovation: Utilize insights to guide customers through their Workday journey, fostering feature adoption and ongoing innovation.
• Relationship Management & Executive Presence: Build deep, trust-based relationships with executive stakeholders, serving as their voice to advocate for their strategic needs.
• Complex Problem Solving & Escalation Management: Navigate complex challenges with critical thinking and resource coordination to restore alignment and satisfaction.

Skills

Customer Success

Sales

Software Consulting

AI go-to-market

Executive presence

Education

Bachelor degree

Job description

Workday in Boston is seeking a Customer Success Manager to advocate for clients, align solutions with business goals, and drive ROI across the AI journey. You will lead cross-functional teams and guide adoption to maximize value from the Workday platform.

The role supports flexible, hybrid work with travel up to 30%. A bachelor degree and 5+ years in related roles are preferred, plus strong communication and executive-level collaboration.