Senior AI-Powered Customer Success Leader

Workday; Washington (District of Columbia); Hybrid; USD 108,000 - 192,000; Full time

Benefits offered by this job

Bonus plan

Stock grants

Flexible work arrangement

Job summary

Workday is seeking a Customer Success Manager to amplify value realization for our enterprise clients. You will partner across Sales, Services, and Product to ensure customers extract maximum value from Workday, while guiding clients through AI-driven adoption and growth.

The role emphasizes building durable relationships with senior stakeholders and managing complex challenges with strategic care. You will join a flexible-work culture that supports in-person collaboration and remote work, with

Qualifications

• 5+ years of experience in Customer Success, Sales, or Software Consulting.

Responsibilities

• Strategic Partnership: Partner with customers to align Workday solutions with their business objectives, driving measurable value and long-term success.
• Cross-Functional Collaboration: Orchestrate cross functional teams to provide a cohesive experience across the customer lifecycle.
• Data-Driven Proactive Adoption & Innovation: Utilize insights to guide customers through their Workday journey, fostering feature adoption and ongoing innovation.
• Relationship Management & Executive Presence: Build deep, trust-based relationships with executive stakeholders, serving as their voice to advocate for their strategic needs.
• Complex Problem Solving & Escalation Management: Navigate complex challenges with critical thinking and resource coordination to restore alignment and satisfaction.

Skills

Customer Success

AI go-to-market

Enterprise relationships

Public speaking

Education

Bachelor degree or equivalent

Job description

Workday is seeking a Customer Success Manager to amplify value realization for our enterprise clients. You will partner across Sales, Services, and Product to ensure customers extract maximum value from Workday, while guiding clients through AI-driven adoption and growth.

The role emphasizes building durable relationships with senior stakeholders and managing complex challenges with strategic care. You will join a flexible-work culture that supports in-person collaboration and remote work, with