Senior AI Customer Success Leader – Enterprise Growth

Workday; Massachusetts; Hybrid; USD 120,000 - 179,000; Full time

Job summary

Workday is seeking a Customer Success Manager in the USA (MA/Boston) to advocate for customers, bridge internal teams, and drive value from the foundational Workday system on the AI journey. You will guide evolving needs, monitor consumption, and help customers realize long-term ROI.

The role emphasizes navigating ambiguity, strategic solutions, and building executive relationships across Sales, Services, and Product to ensure ongoing adoption and success.

Qualifications

• 5+ years of experience in Customer Success, Sales, or Software Consulting with a track record of managing complex enterprise relationships.
• 1+ year of experience with AI go-to-market strategies and consumption or similar emerging technology adoption.

Responsibilities

• Strategic Partnership: Align Workday solutions with customer objectives to drive measurable value and long-term success.
• Cross-Functional Collaboration: Lead Sales, Services, and Product teams to deliver a cohesive customer lifecycle experience.
• Data-Driven Proactive Adoption & Innovation: Use insights to guide customers, promote feature adoption, and foster ongoing innovation.
• Relationship Management & Executive Presence: Build trust with executives and advocate for strategic needs.
• Complex Problem Solving & Escalation Management: Tackle challenges with critical thinking and coordinate resources to restore alignment.

Skills

Enterprise CS

AI go-to-market

Executive relationships

Cross-functional teamwork

Education

Bachelor degree

Job description

Workday is seeking a Customer Success Manager in the USA (MA/Boston) to advocate for customers, bridge internal teams, and drive value from the foundational Workday system on the AI journey. You will guide evolving needs, monitor consumption, and help customers realize long-term ROI.

The role emphasizes navigating ambiguity, strategic solutions, and building executive relationships across Sales, Services, and Product to ensure ongoing adoption and success.