Senior AI Customer Success Manager — Flexible & Remote Growth

Socket.dev; Atlanta (GA); Hybrid; USD 114,000 - 171,000; Full time

Benefits offered by this job

Flexible work arrangement

Collaborative in-office culture in ATL

Job summary

Workday in Atlanta, GA is seeking a Customer Success Manager to be the primary advocate for customers, bridging internal teams to drive value from the Workday platform and guide clients on their AI journey.

You will partner with Sales, Services, and Product, manage executive relationships, drive adoption, and navigate complex challenges to ensure long-term retention and measurable ROI. Travel up to 30% may be required.

Qualifications

• 5+ years in Customer Success, Sales, or software consulting with enterprise experience.
• 1+ year of AI go-to-market strategies or consumption experience.

Responsibilities

• Strategic Partnership: Align Workday solutions with customer objectives to drive value.
• Cross-Functional Collaboration: Lead Sales, Services, and Product teams across the lifecycle.
• Data-Driven Adoption: Guide customers to maximize feature adoption and ROI.
• Executive Presence: Build trust with senior stakeholders and advocate for strategic needs.
• Complex Problem Solving: Navigate challenges to restore alignment and satisfaction.

Skills

Customer Success

Executive communication

Cross-functional collaboration

AI go-to-market

Education

Bachelor degree or equivalent

Job description

Workday in Atlanta, GA is seeking a Customer Success Manager to be the primary advocate for customers, bridging internal teams to drive value from the Workday platform and guide clients on their AI journey.

You will partner with Sales, Services, and Product, manage executive relationships, drive adoption, and navigate complex challenges to ensure long-term retention and measurable ROI. Travel up to 30% may be required.