Executive AI-Driven Change Director

salesforce.com, inc.; Massachusetts; On-site; USD 171,000 - 274,000; Full time

Job summary

Salesforce.com, inc. in Massachusetts is seeking a senior Customer Success consultant to own strategy and leadership for large-scale transformation engagements, building executive sponsorship and guiding change programs.

You will shape go-to-market strategies, mentor managers, and apply AI-native delivery approaches with a focus on responsible AI. Travel up to 50% and on-site collaboration with customers are expected.

Qualifications

• 8+ years of experience in customer-facing consulting roles.
• Experience leading and growing a practice or portfolio of large-scale transformation engagements.
• Proven experience managing and developing people managers, not just individual contributors.
• Deep expertise in change management methodologies and applying them to multi-stakeholder programs.
• Track record of building trusted relationships with senior executives and translating change strategy into business outcomes.

Responsibilities

• Own the strategic direction and quality bar for a portfolio of Human-Centered Change engagements, acting as the senior escalation point for account and project leadership.
• Build and sustain executive-level relationships with customer sponsors, driving alignment and sponsorship for transformation programs at the C-suite level.
• Shape HCC go-to-market strategy - leading complex proposal development, deal shaping, and SOW (Statement of Work) structuring for large or high-risk engagements.
• Lead practice development: mentor and develop Managers and Senior Managers, define repeatable methodologies, and represent HCC as a thought leader internally and with customers.
• Experienced in guiding customers through larger vision and change strategy as well as the details of enablement and training for successful adoption.
• You can weave Design Thinking methodology into your work, and understand how to work effectively with technical audiences.

Skills

Executive relationship building

Practice leadership

Change management

AI-native delivery

AI tooling Claude Code

Travel readiness

Stakeholder management

Client consulting

Education

Prosci Certification

Salesforce Admin Certification

Salesforce Strategy Designer Certification

Agentforce Specialist Certification

Tools

Claude Code

Job description

Salesforce.com, inc. in Massachusetts is seeking a senior Customer Success consultant to own strategy and leadership for large-scale transformation engagements, building executive sponsorship and guiding change programs.

You will shape go-to-market strategies, mentor managers, and apply AI-native delivery approaches with a focus on responsible AI. Travel up to 50% and on-site collaboration with customers are expected.