Senior AI-Driven Customer Success for CDS

Amazon Web Services (AWS); Boston (MA); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a CDS Customer Success Specialist to drive enterprise-wide adoption of Communication Developer Services, including End User Messaging and SES, with a focus on applied AI.

You will partner with sales, solutions architecture, partners, and product to optimize customer outcomes. The role requires 5+ years in customer-facing or program leadership, strong cross-functional collaboration, and hands-on experience with messaging platforms.

Qualifications

• 5+ years leading large-scale technical or engineering programs.
• 5+ years of customer-facing work with executives, technologists or partners.
• Bachelor’s degree in science, technology, engineering, math, business or equivalent.
• Experience leading cross-functional transformation project teams.

Responsibilities

• Serve as the primary advisor for a portfolio of strategic customer accounts.
• Onboard and ramp customers, drive time-to-first-value, remove blockers.
• Manage expansion and churn, forecast usage, identify growth opportunities.
• Guide customers adopting AI-driven engagement on CDS channels.
• Build scalable assets and playbooks for adoption across portfolios.
• Deliver demos, programs, and events to enable customer success.
• Develop customer skills with CDS deliverability and multi-channel best practices.
• Engage with senior stakeholders to articulate CDS value and outcomes.

Skills

Large-scale program leadership

Customer-facing experience

Cross-functional collaboration

Cloud/messaging familiarity

Education

Bachelor's degree in STEM/business

Tools

AWS End User Messaging

Amazon SES

CPaaS/messaging platforms

Job description

Amazon Web Services, Inc. is seeking a CDS Customer Success Specialist to drive enterprise-wide adoption of Communication Developer Services, including End User Messaging and SES, with a focus on applied AI.

You will partner with sales, solutions architecture, partners, and product to optimize customer outcomes. The role requires 5+ years in customer-facing or program leadership, strong cross-functional collaboration, and hands-on experience with messaging platforms.