Senior Customer Success Lead, Applied AI (CDS)

Amazon Inc.; New York (NY); On-site; USD 169,000 - 229,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking an experienced Sr. Customer Success Specialist for the CDS with an Applied AI focus. You will be the strategic advisor driving onboarding, ramp, and optimization of CDS services for strategic accounts.

You will partner with Solutions Architects, sales, and partners to drive revenue growth and value realization across AWS End User Messaging and SES channels. A strong background in customer success and CPaaS is preferred.

Qualifications

• 5+ years leading large-scale technical or engineering programs with delivery impact.
• 5+ years of customer-facing work engaging with executives and technologists to solve business problems with advanced technologies.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience coordinating across cross-functional teams to deliver customer value.

Responsibilities

• Serve as the primary contact for a portfolio of strategic accounts and drive enterprise-wide adoption of CDS services.
• Own onboarding, ramp, and time-to-first-value; remove blockers and coordinate with SA and support to production.
• Own the expand & churn motion; monitor health, forecast usage, identify growth opportunities, and address at-risk accounts.
• Guide customers adopting conversational and agentic AI on CDS channels; enable responsible AI-driven engagement.
• Build repeatable playbooks and reusable programs to scale adoption across portfolios.
• Deliver compelling demos, sample solutions, and events to enable customer success.
• Develop customer skills and proficiency with CDS deliverability, compliance, and multi-channel best practices.
• Engage with senior stakeholders to articulate CDS value and uncover new business value.
• Develop account plans with field teams and collaborators with partners/ISVs to extend reach.

Skills

Customer success

Enterprise accounts

AI in CX

Solutions collaboration

Education

Bachelor's degree in STEM or business

Tools

AWS SES

CPaaS platforms

Job description

Amazon Web Services, Inc. is seeking an experienced Sr. Customer Success Specialist for the CDS with an Applied AI focus. You will be the strategic advisor driving onboarding, ramp, and optimization of CDS services for strategic accounts.

You will partner with Solutions Architects, sales, and partners to drive revenue growth and value realization across AWS End User Messaging and SES channels. A strong background in customer success and CPaaS is preferred.