Senior Manager, CDS Solutions Architecture — Multi-Channel

Amazon Web Services (AWS); Arlington (VA); On-site; USD 201,000 - 272,000; Full time

Job summary

Amazon Web Services, Inc. in Arlington, VA, is seeking a Sr. Manager, Solutions Architecture for Communication Developer Services (CDS) to lead a globally distributed team of Specialist SAs and drive the technical GTM strategy for SES and End User Messaging.

You will partner with sales, marketing, product, and partners to shape the CDS vision, enable revenue growth, and deliver scalable AI-driven communication solutions across channels.

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience.
• 7+ years of design, implementation, or consulting experience with distributed applications or cloud technologies.
• 3+ years of people-management experience, leading and developing technical teams.
• Experience developing strategies that influence leadership decisions at the organizational level.
• Experience with cloud architecture and one or more communication / customer-engagement domains (messaging, email, CPaaS, or marketing technology).

Responsibilities

• Lead, coach, and grow a worldwide team of Specialist SAs; own hiring, performance, development, and promotion readiness.
• Own and lead key business and technical initiatives — define and execute the CDS technical GTM strategy, launch adoption programs, and drive measurable revenue outcomes.
• Set the technical bar for customer engagements: architecture reviews, proofs of concept, migrations, and scaled enablement for SES and End User Messaging.
• Leverage AI and data to identify patterns across the customer base and build scalable solutions (playbooks, automation, reference architectures) that help account teams and customers get to outcomes faster.
• Collaborate across Product Marketing, Sales, Partner Teams, Business Development, and Business Operations to accelerate the sales cycle.
• Represent customer needs in product roadmaps and drive prioritized feature requests to CDS service teams.
• Help shape the CDS vision for conversational and agentic AI — identifying how intelligent agents and AI-driven workflows can transform how customers communicate across channels, and guiding the SA team to bring those capabilities to life for customers.
• Build the team’s operating rhythm — adoption tracking, technical win/loss reviews, and clear mechanisms that make the impact of SA work visible to leadership and service teams.

Skills

People management

Cloud architecture

Distributed applications

Strategic leadership

Education

Bachelor's degree in a relevant field

Job description

Amazon Web Services, Inc. in Arlington, VA, is seeking a Sr. Manager, Solutions Architecture for Communication Developer Services (CDS) to lead a globally distributed team of Specialist SAs and drive the technical GTM strategy for SES and End User Messaging.

You will partner with sales, marketing, product, and partners to shape the CDS vision, enable revenue growth, and deliver scalable AI-driven communication solutions across channels.