Senior Customer Success — AI‑Powered Messaging

Amazon Web Services (AWS); New York (NY); On-site; USD 169,000 - 229,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a CDS Customer Success Specialist to lead end-to-end customer adoption of AWS End User Messaging and SES, with a focus on Applied AI.

You will act as a strategic advisor across cross-functional teams, guiding onboarding, ramp, and optimization for AI-driven communication workloads. The role requires 5+ years in customer-facing or consulting roles, strong orchestration of cross-team efforts, and passion for translating customer needs into scalable CDS

Qualifications

• 5+ years of leading large-scale, technical or engineering programs.
• 5+ years of customer-facing work, engaging with customer executives, technologists or partners.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience with messaging, communications, or CPaaS technology is preferred.

Responsibilities

• Serve as the primary point of contact for a portfolio of strategic customer accounts, acting as a strategic advisor and driving enterprise-wide adoption of CDS services.
• Own onboarding and ramp. Drive time-to-first-value, remove blockers, and coordinate with SA and support to production.
• Own the expand & churn motion. Monitor customer health, forecast usage, identify growth opportunities, and address at-risk accounts to meet revenue targets.
• Guide customers adopting conversational and agentic AI communication patterns on CDS channels.
• Build repeatable, scalable assets such as playbooks, best-practices, and reusable programs for cross-account adoption.
• Deliver presentations, product demos, sample solutions, events, and discussions to enable customer success.
• Build customer skills with CDS (deliverability, compliance, multi-channel best practices).
• Engage with senior stakeholders to articulate CDS value and uncover new business value areas.
• Develop account plans with field teams and collaborate with partners to extend reach and adoption.

Job description

Amazon Web Services, Inc. is seeking a CDS Customer Success Specialist to lead end-to-end customer adoption of AWS End User Messaging and SES, with a focus on Applied AI.

You will act as a strategic advisor across cross-functional teams, guiding onboarding, ramp, and optimization for AI-driven communication workloads. The role requires 5+ years in customer-facing or consulting roles, strong orchestration of cross-team efforts, and passion for translating customer needs into scalable CDS