Senior AI CX Sales Engineer

Zendesk; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

Zendesk is looking for a Senior Sales Engineer in Washington, DC, to lead the adoption of AI-powered customer experience solutions with global brands. This role requires over 5 years of experience in SaaS, strong knowledge of AI technologies, and the ability to translate technical capabilities into business value.

Key responsibilities include conducting discovery sessions, designing tailored demonstrations, and ensuring alignment with customer needs. A bachelor's degree or equivalent experience is required, and the position emphasizes collaboration and analytical storytelling.

Qualifications

• 5+ years of presales or solutions consulting in SaaS, CX, or enterprise software.
• Strong knowledge of AI technologies and applications in CX.
• Proven experience in designing and executing customer pilots.

Responsibilities

• Lead discovery sessions and conduct AI readiness assessments.
• Translate advanced AI/ML capabilities into business narratives.
• Own end-to-end technical engagement from design to execution.

Skills

Web/scripting technologies

SaaS architectures

AI technologies and applications (LLMs, NLP)

Analytical and storytelling abilities

Interpersonal and communication skills

Education

Bachelor’s degree or equivalent work experience

Job description

Zendesk is looking for a Senior Sales Engineer in Washington, DC, to lead the adoption of AI-powered customer experience solutions with global brands. This role requires over 5 years of experience in SaaS, strong knowledge of AI technologies, and the ability to translate technical capabilities into business value.

Key responsibilities include conducting discovery sessions, designing tailored demonstrations, and ensuring alignment with customer needs. A bachelor's degree or equivalent experience is required, and the position emphasizes collaboration and analytical storytelling.