Senior AI CX Solutions Architect

Zendesk, Inc.; Georgia; Hybrid; USD 188,000 - 282,000; Full time

Benefits offered by this job

Bonus potential

Comprehensive benefits

Job summary

Zendesk, Inc. is seeking an experienced solutions consultant to lead technical strategy and design AI-driven customer experience solutions. This role demands a strong SaaS background and expertise in AI technologies for impactful customer engagements.

Ideal candidates will have at least 5 years of consulting experience, excellent storytelling skills, and the ability to align customer needs with Zendesk’s innovative product roadmap, ensuring a unified go-to-market strategy.

Qualifications

• 5+ years of presales or solutions consulting experience.
• Strong knowledge of web/scripting technologies and SaaS architectures.
• Proven experience managing customer pilots and proofs of concept.

Responsibilities

• Lead discovery sessions to address customer challenges.
• Design AI-driven solutions and engage in technical strategy.
• Work cross-functionally to align solutions with product roadmap.

Skills

SaaS experience

AI technologies

Analytical skills

Storytelling

Interpersonal skills

Education

Bachelor's degree

Tools

Web technologies

SaaS architectures

Job description

Zendesk, Inc. is seeking an experienced solutions consultant to lead technical strategy and design AI-driven customer experience solutions. This role demands a strong SaaS background and expertise in AI technologies for impactful customer engagements.

Ideal candidates will have at least 5 years of consulting experience, excellent storytelling skills, and the ability to align customer needs with Zendesk’s innovative product roadmap, ensuring a unified go-to-market strategy.