Remote Senior AI CX Solutions Architect

Zendesk, Inc.; United States; On-site; USD 188,000 - 282,000; Full time

Benefits offered by this job

Flexible remote work

Career development opportunities

Inclusive work environment

Job summary

Zendesk, Inc. is hiring a Senior Sales Engineer who will lead technical engagements to transform how brands leverage their AI-powered platform. In this role, you'll collaborate with Sales and Customer Success, delivering innovative solutions that align with customer challenges.

With a strong emphasis on AI technologies, you will be responsible for architecting scalable solutions while ensuring optimal customer experiences. You'll also have the flexibility to work remotely while being part of a collaborative team.

Qualifications

• 5+ years of presales or solutions consulting experience in SaaS or CX environments.
• Proven experience designing and executing customer pilots.
• Deep understanding of AI technologies and their applications in CX.

Responsibilities

• Lead technical and business discovery sessions to understand customer challenges.
• Architect AI-driven CX and ES solutions to meet diverse customer needs.
• Drive technical strategy through the sales cycle and ensure compliance.

Skills

Presales experience

Web/scripting technologies

AI technologies knowledge

Analytical and storytelling abilities

Education

Bachelor’s degree or equivalent work experience

Tools

SaaS architectures

Job description

Zendesk, Inc. is hiring a Senior Sales Engineer who will lead technical engagements to transform how brands leverage their AI-powered platform. In this role, you'll collaborate with Sales and Customer Success, delivering innovative solutions that align with customer challenges.

With a strong emphasis on AI technologies, you will be responsible for architecting scalable solutions while ensuring optimal customer experiences. You'll also have the flexibility to work remotely while being part of a collaborative team.